We have an amazing opportunity for a Returns Team Leader to join Team OB in our Warehouse.
Our Returns Department work a 2-shift system, so this role will be based around a 2 week rotating shift pattern for the AM 6:45am-2:45pm and PM 2:45pm-10:45pm shift times, you will need to be able to work flexibly during peak periods which may include weekends.
As a Returns Team Leader at OB you will be responsible for ensuring all returns are received, checked, and processed accurately and to agreed service level agreements. You will resolve and minimise discrepancies by following audit trails and carrying out thorough investigations with the Stock Returns Assistants.
Reporting into the Head of fulfilment and returns, you will work in collaboration to review the returns processes, analysing productivity and efficiencies for both stores and fulfilment, and identifying areas of improvement.
A bit about us
Oliver Bonas is an independent British lifestyle store. We are proud to call ourselves Team OB and believe Oliver Bonas is a truly special place to work. Our company values are Work Hard, Play Hard & Be Kind, and these values sit at the heart of every role here at OB. We are passionate and provide everyone with a fun place to work. Working at OB is more than just a job; its somewhere to build a career you are passionate about.
More about the role
An OB Returns Team Leader will:
Receive returned stock from website via external carrier services and store via our internal drivers and external carrier services.
Ensure that all returns data is recorded accurately and promptly, including damaged stock trend analysis, feeding back to relevant departments
Complete all associated paperwork and system updates to ensure the stock has been processed accurately
Redistribute stock to the relevant pick locations in the warehouse, web fulfilment and stores
Work closely with the Finance team ensuring that all inventory moved to quarantined locations by the Stock Returns team is accurate, using a variety of audits and reporting tools
Work with the Customer Service team to ensure that all paperwork produced from the fulfilment returns process is accurate for refund purposes and within agreed SLAs
Gain a full understanding of the warehouse management system (peoplevox), the stores EPOS system (Futura) and the ecommerce platform (Magento)
Review all returns processes to establish productivity and efficiency improvements for both stores and fulfilment
Conduct the teams 1:1s with the support of the Head of Fulfilment and returns, where you will provide coaching and
constructive feedback on performance
Implement KPIs to ensure the team achieve agreed productivity targets in all returns tasks
Positively create an inclusive environment for your team to thrive
Bonas Benefits:
Generous employee discount up to 50% off all OB products
Free access to our 24 hour employee assistance programme with Care First offering financial, emotional and vocational support
Flexible holiday 30 (including bank holidays) increasing to 35 days with length of service
Annual discretionary profit related bonus scheme
Auto-enrolment into our pension plan
Enhanced maternity, paternity, adoption and shared parental leave
Equity, Diversity and Inclusivity Voice network and EDI team
Mental Health First Aider support
Education and support throughout Looop eLearning platform
What we look for:
Confident communicator with the ability to influence and persuade
Strong leadership skills with the ability to lead by example
Strong organisational and analytical skills
Approachable and adaptable
Patient and calm
Able to work under pressure
Team player
Must have a positive and professional manner
Good attention to detail
Intermediate Excel, Word and Power point skills
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