Join Ofwats Casework & Enforcement Team as a Licensing & Customer Enquiries Associate
*Office Location: Birmingham (B5 4UA) or London (E14 4HD) with hybrid working*
About Us
We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance no other organisation does the work we do. Its unique and meaningful: keeping our water flowing; ensuring water bills dont cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life.
The Role
We have an excellent opportunity to join Ofwat's growing Casework and Enforcement team as a Licensing & Customer Enquiries Associate.
The Casework and Enforcement team is the "front door" for many of the customers and stakeholders who contact Ofwat with enquiries or complaints about the sector or their water company. Where we have the legal powers to do so, we investigate and resolve customer disputes or water company failures. Additionally, the team assesses applications from companies wanting to be granted a licence to serve customers in the water sector. In deciding on these applications, we aim to ensure that customers can benefit from having a choice of provider, whilst being sufficiently protected for the provision of their water and wastewater services.
You will primarily work across our licensing activities, leading the assessment of licence applications we receive from companies wishing to operate in the water sector. However, you may also support with responding to customer enquiries and complaints, subject to business need.
About You
Lead the successful delivery of licence application assessments and responses to customer enquiries. This will require you to:
- Plan, prioritise and manage your programme of work to meet required deadlines and in line with our process and governance requirements.
- Identify, gather and assess a range of relevant data and information relevant to our decisions.
- Clearly and concisely present objective, evidence-based conclusions and recommendations in writing and verbally, and conveying complex information to a range of audiences.
- Identify and gather the inputs and information required from internal and external stakeholders to ensure our decisions are well-considered, timely and reflect relevant links and impacts in Ofwat's wider work.
- Provide a high-quality service customers and other relevant stakeholders contacting Ofwat via phone, letter or email with respect to licence applications or enquiries.
- Actively listen to our customers and stakeholders, to ensure you understand and can effectively respond to questions and matters raised with us.
- Support continuous improvement in our ways of working.
- Take ownership of your own personal development and well-being
Why You Should Join Us:-
- Meaningful Impact: You will be joining a team with a sense of mission at its core aiming to build a lasting legacy for future generations by securing our long-term water resilience.
- Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration.
- Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting.
- Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our London or Birmingham offices.
- Fantastic employer pension contribution of nearly 30%.
- 25 days annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave.
- Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership.
- Fees paid for membership of relevant professional bodies.
- Up to 3 volunteering days per year.
- Recognition vouchers scheme rewarding your hard work.
- Generous shared parental leave and pay supporting your family life.
Follow the link to Apply for full details about the role, please ensure you have submitted your Applications in full before the below deadline.
Closing date: 23.55 on 22 October 2024
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