Job Title : Global Co-ordinator
Job type - Hybrid/Remote
Location - Ipswich(IP1 1TA)
Salary - 20 per hour
Job Summary:
Responsible for the day to day client service of allocated multinational clients and to provide support for new and existing business for the relevant Business Area.
Roles and Activities
- Support the delivery of the annual service plan for each Multinational Client
- Coordination and consolidation of renewal data and the collection process.
- Provide input into strategy meetings with clients, brokers and insurers
- Monitor and support the meeting of agreed KPI's with insurer regarding local policy and certificate issuance, together with premiums collections and cashflow
- Input or production of premium allocations to ensure that there are; benchmarked with local norms, comply with local tariffs etc.
- Managing the coordination and distribution of network fees
- Coordinate instructions of group programmes to broker network and local client operations (where required) including the overseeing of relevant documentation
- Manage production of certificates requested for overseas operations with the insurer and/or local broker where required.
- Collect and consolidate local policy summaries (covers, limits, insurers, premiums remuneration etc) to ensure:
- compulsory covers are purchased
- no duplications with global programmes
- local policies dovetail with global programmes
- adherence to group risk purchasing philosophy
- compliance with remuneration parameters
General Advice
- Provision of information on admitted/non-admitted, compulsory covers and other regulations and practices.
- Provision of underlying insurance details to broking teams where DIC/DIL cover is arranged.
- Provide advice to colleagues and clients on the operation of global programmes.
- Advise colleagues and clients on the structure of global programmes to ensure compliance with local
- legislation, practices and related issues i.e. provision of information on admitted/non-admitted, compulsory covers and other regulations and practices
- Advise colleagues and clients on insurers capabilities to deliver global solutions
- Troubleshoot issues including mid-term changes, chasing premiums, requests and claims.
Required Qualifications, Skills, Knowledge, Experience
Qualifications:
Preferably educated to A level's or relevant industry experience
Preferably with professional qualifications of ACII or working towards this
Skills:
- Intermediate level IT skills (Microsoft Office suite)
- Comprehensive knowledge of insurance and underwriting in order to deal effectively with client needs
- Strong interpersonal and communication skills with the ability to build relationships with new clients and insurers and maintain strong relationships with existing ones
- Able to deal professionally with internal and external contacts, able to represent BU and the wider Willis Group with a high level of credibility
- Excellent client focus with proven experience of delivery of high levels of client service
- Ability to analyse situations and provide recommendations to identify optimum solutions
- Good understanding of the processes that support the operating model and strategy for the BU and Willis UK Retail overall
- Experience of working with and adhering to processes and systems that support client service delivery
- Intermediate level of data analysis and presentation skills
Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.