Description
Business and Digital Channel specialist, providing end to end solutions and ownership of the digital channels for the Personal Cash Investments, direct to retail savings business.
Description of your skill and experience
• Relevant Business Degree;
• Minimum 3-5 years' experience within a related banking or cash investment product, sales or service environment;
• Experience in retail digital channels
• Experience within banking or financial services;
• Proven ability to investigate, analyse, design and deliver business solutions
• Experience with process change and analysis;
• High attention to detail
The Result
• Own and drive the end-to-end digital channel experience for the direct retail savings business, from new to existing clients and across different platforms
• Develop, implement, analyse and improve on digital client journey in order to drive business results and deliver an out of the ordinary experience for clients, in a self service operating model
• Understand the UI and UX and work with the relevant technical teams to deliver on new requirements and enhancements; including testing and monitoring
• Own and drive relevant projects that need to be delivered in the digital environment, including new products and features
• Understand and analyse client behaviours to drive acquisition, retention and cross sell through the digital environment
• Analytical skills: understand the different data inputs across digital channels to understand client behaviour and develop business insights and implement solutions
• This role involves working closely with the technical teams across Investec including the Client tech and operations team, the Online channel tech team as well as the core system teams. Understanding of technical environments and being able to articulate the business requirements to achieve the end result is essential.
• Understanding and working closely with frontline teams (sales and service), client experience, operations and product teams is essential to ensure a holistic solution is delivered for the business and the client
The Investec Culture
At Investec we look for intelligent, energetic people filled with passion, integrity and curiosity. We value individuals who in turn value our culture that is, a flexible attitude comfortable to live with ambiguity and willing to challenge the status quo. Diversity, talent and leadership are respected in pursuit of the growth of our business. People who can manage themselves and build strong relationships in order to get things done, will perform in out of the ordinary ways in our environment.
We are committed to diversity and inclusion when recruiting internally and externally.