Description
To support the Account Executive by analysing, managing and administering a portfolio of clients including credit application process and ongoing quality risk management of the clients credit facilities and credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in FNB Commercial Sales and Service , you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
The Ideal candidate must have the following exposure:
Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunities
Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self service options across client base
Deliver customer experience excellence aligned to Organisational values and service standards
Build professional long-term relationships with customers based on trust that builds the brand
Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
Provide customers with relevant information to keep them informed of products and service options
Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
Engage in cross-functional relationships to obtain and to provide work support
Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
Ensure implementation of relevant policies, governance and practice standards across the business Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
Develops an understanding of risks and risk management approaches
Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
Educates others and makes suggestions for improvements
Networks and participates in specialist risk forums where required
Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management
Manage the growth of active customer account base Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
Provide input into the development of the busines area tactical strategy in achievement of the overall business strategy
Develop and implement an area operational plan in achievement of Business objectives Assess own performance against competencies and skills required delivery
Identify development needs and select effective solutions to address own development need
Prepare a personal development plan with management to implement and review as required •Monitor own progress against development plan and measure impact of results
Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
Partner and collaborate with team members to achieve team success
Share information and knowledge that benefits the team
Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
You will be an ideal candidate if you:
Have obtained 2-3 years in a Business Relationship Manager role in the Commercial Banking environment
FAIS Accredited qualification (NQF level 6, 7 etc.)
Credit Management and applications exposure a must
Have experience of dealing with high level customer queries
Are not an unrehabilitated insolvent
You will have access to:
Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate
We can be a match if you are:
Adaptable and curious
Sales driven
Thrive in a collaborative environment
Client-centric
Apply now if you are interested in taking the next step. We look forward to engaging with you!
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job Details
Application Closing Date
10/10/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.