Hello… an exciting new opportunity has just become available in our Insure, Operations Heart area. We are looking to recruit an Underwriter.
Role Objectives:
To underwrite in line with our underwriting guide. Provide First Call Resolution. Enhance Broker / Client Satisfaction and contribute to savings through effective risk management of policies
Key Responsibilities:
Ensure adherence to underwriting guidelines and standard operating procedures:
- Assess new business risk in accordance with business underwriting guideline.
- New business acceptance and declinature of risk
- Providing technical underwriting expertise on underwriting referrals
- Re- Insurance referrals placements
- To act within the agreed mandate in terms of discount, acceptance of risk etc.
- Endorsements, renewals, multi claimants, refunds and day to day queries
- Take ownership of queries and provide feedback to clients, internal and external stakeholders timeously
- Follow the company standard operating procedures on all risk management processes
- Ensure that protocol is followed in terms of regulatory requirements and necessary disclosures to be made (TCF)
- Escalate queries or deviations from SOP to relevant manager
- Act within mandate from the relevant manager in terms of acceptance and rejection of risk
- Ensure that correct policy documents are sent to the clients
- Delivering reliable underwriting support and customer service to the various claims departments and improving the overall customer experience
- Establish and nature relationship with brokers, BDC’s and other stake holders
- Identifying problems encountered by clients and proposing medium and long term resolutions
- Proposing new ways to improve technical functionality to facilitate service to meet SLA
Foster and encourage team player within the team