Job Description
The ideal candidate should have at least 4 years of Workforce Management experience from BPO industry.
Experience working as a team Lead or Assistant Manager in BPO WFM department for a minimum of 2 years.
Should have knowledge/hands on experience in generating – Long Range Forecasting and Capacity Planning
Excellent communication skill in oral and written
Experience in Client and Stakeholder management
Good Knowledge of MS-Office and Power BI
Good Knowledge of Budgeting and other metrics
Should have In-depth understanding of the various call center metrics and their impact on each other.
Should be able to understand, manage and report metrics like Service Level, Occupancy, Attrition, Shrinkage, Staffing etc.
Qualifications
Grade 12
Collage or University Graduate
Additional Information
UK Shifts