Traits that are important to this role
- Clear communication with customer and technical support team
- Ability solve problems independently with proper communication management
- Able work well in a team environment
Functional activities the resource should be capable of
- Complete requests within an established SLA per corporate standards as needed
- Update/modify Asset ownership
- Triage requests that require exception approvals
What technical skills will successful candidates possess?
- Previous experience with high ticket volume in a customer service environment
- Ability to multitask and meet deadlines
- Service Now experience is a plus
- Intermediate understanding of PC and MAC hardware
JBRP1_UKTJ
