About the roleAre you a great team leader with exceptional inter-personal skills? Are you ready to take things to the next level? Graypaul Birmingham are currently recruiting for a Workshop Controller. This is a unique opportunity to work with Ferrari at a very exciting time in the brands history. About youThis role would ideally suit someone already working as a Workshop Controller; however, an experienced senior Service Advisor would be considered.The successful candidate will have to:Ensure service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.Ensure efficient use of materials, equipment and labour resources.Build strong relationships with the brand and have a strong understanding of warranty processes.Actively coach and support the service team to develop individual competencies.Develop training plans for all technical personnel and play an active role with development.Ensure Health and Safety procedures are observed and maintained at all times.Ensure efficient progression of work through the workshop.To identify key processes and work on improving workshop flow and streamline the customer journey.Increase productivity by removing waste, alongside tracking KPI's and team management. Why Sytner?Sytner Group are delighted to provide an industry-leading benefits package.We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.Enhanced Holiday Entitlement – 33 days inc. bank holidaysIndustry-leading Maternity, Paternity and Adoption PayCareer DevelopmentRecognition of Long Service every 5 yearsDiscounted Car SchemesHigh Street DiscountsDiscounted Gym membershipsCycle to work schemeOne day a year paid voluntary / community workAt Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.For more information around reasonable adjustments and the recruitment process please click here.Unsure? Read on…We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.Job Type: Full-timeLocation Detail: Solihull, West Midlands, B90 4NU
