Purpose Of The Role Responsible for managing and motivating all staff, ensuring a high-quality standard, on-time delivery, and achievement of targets.
KEY RESPONSIBILITY AREAS - Responsible for overseeing the CMS Operation.
- Manage the relationship with the Client whilst maintaining profitability and productivity.
- Completion of the full billing process ensuring accuracy and completeness; plan, implement and monitor annual budgets; scheduling expenditures; analyzing and reporting on variances; and taking appropriate corrective actions to compensate for variances.
- Management of financial and administrative requirements.
- Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and monitored.
- Ensure targets are met in accordance with customer scope.
- Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba principles as high priority.
- Ensure Operations strive to fulfill BBBEE objectives such as procurement and recruitment.
- Manage Workshop (and in-plant areas), Equipment & Storage Yard maintenance.
- Promote customer relations by maintaining good relationships with external and internal customers and handling any customer complaints.
- Ensure the Debtors Aging is kept current and escalate when necessary. Promote interdepartmental cooperation and synergies.
- Participate in daily morning meetings at Plant level with customer management.
- Review quality as per standard operating procedure.
- Develop, implement, and monitor guidelines for customer satisfaction.
- Support the Contracts Manager to grow Operational & Technical Portfolio, find new business, and spot opportunities.
- Manage all productive staff effectively and efficiently.
- Plan and adjust staff workloads and allocate daily tasks to team members.
- Provide advice, coordination, and support to team members.
- Ensure all operations staff adhere to Standard Operating Procedures and safety protocols.
- Ensure all staff are adequately trained in terms of their duties and per legal requirements.
- Utilize the Performance Management system to ensure all staff are appraised on their performance.
Education & Experience - Matric/Grade 12.
- Any experience in Operations, Production, Project, or General Management is an advantage.
- 3+ years working experience in the same or similar position.
- Ability to effectively communicate at all levels (both internal and external customers).
- Proven record of planning and executing projects.
- Effective management and utilization of resources, including 50+ employees in a unionized environment.
- Must have sound computer knowledge and applications at an advanced level (Full MS Office Suite).
- Must reside in East London.
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