Job Overview:
Business Segment: Personal & Private Banking
Location: ZA, Johannesburg
Job Type: Full-time
Job Ref ID: 80391437A-0001
Date Posted: 10/3/2024
Job Description:
To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the client within product and legislative (e.g., FAIS) parameters.
Qualifications:
Minimum Qualification: NQF Level 5 FAIS aligned
Experience Required:
Client Coverage in Personal and Private Banking: 1-2 years of relevant FAIS qualification and experience. If no FAIS experience, would then need to operate under supervision. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies, and products.
Additional Information:
Behavioral Competencies:
- Checking Details
- Convincing People
- Developing Expertise
- Developing Strategies
- Embracing Change
- Establishing Rapport
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding (Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or
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