South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.
We are looking for candidates who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.
If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real people’s lives.
About the role
PwC is one of the world’s leading Professional Services organisations who advise some of the most successful organisations, entrepreneurs and private businesses on a range of services including Audit, Risk, Tax, Consulting and Acquisitions. We are innovative and driven to deliver to our clients while meeting our purpose of building trust in society and solving important problems. We strive to be a great place to work for our employees and offer career defining and development opportunities across all our teams.
A career in the People function will provide you with the opportunity to work in partnership with key stakeholders to develop, drive and execute the people strategy, to continuously enhance the employee experience and business performance.
The Learning Implementation & Reporting (LI&R) team (within People Solutions) aims to provide our learners with the best possible learning experience. The team is responsible for ensuring that our learning programmes are delivered effectively, from strategy through to implementation and evaluation. Made up of Course Managers, Course Executives and Training Coordinators, the team leads on the overall project, risk, financial and commercial management of our programmes. Key responsibilities include managing all logistical elements of our programmes, including but not limited to: planning, scheduling and managing our programmes; sourcing suppliers and venues; building curriculums onto our learner management system; managing supplier relationships; and evaluating and reporting on our programmes.
The Course Manager sits within our LI&R Programmes team and works with the team leaders to ensure that learning interventions are delivered effectively from the design phase through to implementation and evaluation. They are also responsible for ensuring ongoing service delivery is maintained and work with key stakeholders and L&D colleagues to achieve this.
Key responsibilities
- Project manage all stages of the learning design life cycle for individual L&D programmes, ensuring all programmes are effectively running, or seeking new solutions to improve the programmes.
- Accountable for project initiation, budget control, project management, risk management and reporting.
- Work closely with other L&D teams to ensure all planned activity is implemented and achieved.
- Implement tutor briefings ahead of the L&D programmes.
- Agree scope of work and final sign off with third party suppliers; oversee relationships with third party suppliers ensuring service and quality is sustained, to agreed Service Level Agreements.
- Be the escalation point for programme queries and risks, working with the team lead as needed.
- Support the Course Executive to draft implementation project plans and ensure all logistical requirements to run the programme are clearly defined, enabling the implementation team to work effectively.
- Coach and supervise more junior members of the LI&R programmes team.
Requirements
- 6+ years experience within the Learning, Implementation and Reporting environment.
- Excellent project management, risk management, budgetary (including ownership of multiple budgets and associated activities e.g. setting and monitoring) and organisational skills.
- Ability to build and develop strong relationships at all levels, and work collaboratively to create value for the firm.
- Some experience with coaching/supervision of more junior team members and the ability to create an environment of trust.
- Goal orientated – maintaining focus on agreed objectives and deliverables.
- Commercially orientated – keeping commercial aspects continually in mind when taking actions or making decisions.
- Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider team.
- Communicate confidently and effectively, at all levels, both in written and verbal form – interpersonal skills and networking are key.
- Strong analytical skills to effectively identify issues and apply sound conclusions resulting in the right solution, at the right time and at the right cost.
- Highly energised and motivated to effect change and influence the firm’s approach to people development.
- Innovative and creative in approaching new challenges.
- Positive, can-do attitude, particularly when dealing with ambiguity.
- Strong interest in learning design and delivery, and application of 70:20:10.
- Effectively use online collaboration tools.
Critical skills:
- Project management & Risk management
- Budget management
- Commercial awareness
- Communication
- Teamwork
- Relationship management
- Coaching
- Agility/adaptability
- Continuous Improvement Focused
- Critical thinking
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