Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Customer Service Manager: Deposits. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for all Deposit functions.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- 3 – 5 years ‘management experience
- 2 – 3 years’ operations support
Advantageous:
- Diploma/ Degree in Generic Management
- 1 – 2 years ‘financial service experience.
- Sports betting experience
What You’ll Do For The Brand:
- Ensure the daily operations of the department run smoothly.
- Ensure that all automated deposit and communication systems are functioning fully.
- Ensure updating of the website is done to inform customers of downtime where appropriate.
- Monitor call volumes and call system to ensure the call centre is running smoothly at all times.
- Follow up with customer complaints.
- Monitor weekly and monthly performance of agents and ensure coaching takes place for agents that need improvement.
- Report daily, weekly, and monthly statistics.
- Manage staff rostering (monthly and weekly).
- Monitor timesheets, absenteeism, and sign off monthly hours and overtime.
- Submit all necessary allowance and incentive documents to Payroll timeously.
- Ensure all leave is processed timeously on ESS for timesheets and salaries to be managed accordingly in Payroll.
- Sign off monthly invoices that pertain to the department.
- Work closely with audits to ensure all audit queries and shortages noted on the ‘Masterfile’ are received and returned/ updated in a timely manner.
- Manage all shortages and raise AODs where necessary.
- Ensure minimum headcounts are maintained and increase in customer queries are managed ahead of time.
- Continuously revise controls and checks for cash withdrawals/ deposits credited.
- Facilitate training and development within the departments.
- Assist with the smooth implementation of new business development/ projects.
- Manage all bonuses throughout the year and the testing, switch on/off thereof.
- Work closely with Payroll and HR to ensure all new take-ons and dismissals are actioned timeously.
- Perform monthly checks on the Deposit app and the Payment Gateway Portal to ensure that access is deleted for all terminated employees.
- Facilitate communication between Clients and VIP Client Liaison Manager/Officer.
- Lead and develop the team.
- Perform any ad hoc tasks.
What You Will Bring to the Team:
- Ability to work under pressure and in a fast-paced growing environment.
- Ability to manage data security and accessibility.
- Strong business acumen.
- Excellent presentation and reporting skills.
- Excellent attention to detail.
- Be highly accountable and trustworthy.
- Strong planning and problem-solving skills.
- Excellent time management and the ability to multitask.
- Good customer service and communication skills.
- Sound understanding of the various betting types and procedures.
- Coaching and developmental skills.
So, are you ready to level up, learn, and perform at your best? Apply now!
Please note that only applicants who meet the stipulated minimum requirements will be considered.
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