To support students and applicants with their Student Funding applications, contacting students, scheduling online meetings, updating records and responding to enquiries relating to student funding and eligibility criteria.
To provide a high level of customer care throughout the academic year.
WORKING PATTERN:
- Monday - Friday: 3pm to 8pm
- Saturday: 10am to 3pm
- Sunday: (Only During enrolment periods)
- Please note, working pattern is subject to change during the busy periods.
Main Responsibilities
- Ensure all students receive full support for their student finance application before and after the course starts by providing prompt and accurate advice to their enquiries.
- Assist students in making their applications to Student Finance via online or paper application forms.
- Manage Student Finance enquiries related to undergraduate and postgraduate recruitment for courses offered by GBS.
- Coordinate with relevant departments to resolve student’s queries.
- Respond to student’s queries via email and SysAid ticketing system.
- The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of GBS.
- The post holder will be expected to undertake other duties as appropriate and as requested by their Line manager.
Requirements
- A high degree of computer literacy (particularly Microsoft Office Excel).
- Background in Student Finance is desirable but not essential.
- Dynamic, enthusiastic, self-motivated and disciplined individual with good communication, listening and organizational skills.
- Effective time management and planning.
- Strong communication skills both verbal and written.
- Ability to think outside the box.
Other Information
The Finance Support Officer will also be expected to demonstrate their commitment:
- to GBS values and regulations, including equal opportunities policy.
- the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
- to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.
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