Business Support Specialist - Operational Technology Sustainability
Our Client, a Global Tech firm, is seeking a Business Support Specialist – Operational Technology Sustainability to join their team in Rosebank (Hybrid 3 days a week onsite) on a contract basis. They offer stability, growth, attractive rates, and a great working environment.
Key Roles and Responsibilities:
- Collaborate with different stakeholders at the various operations to have a good understanding of the operational technologies for sustainability and capital projects.
- Engage with the manager, Business Process Custodian (BPC), and Regional Process Owners (RPOs) on continuous business improvement opportunities.
- Focus on Continuous improvement rather than day-to-day incidents.
- Analyse business requirements, interpret and capture them in a business requirements document (BRD).
- Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation, and User manuals.
- Effective management of Incidents/Requests/Changes/Problems and Config requirements.
- Identify gaps in current global/local business processes and ensure optimization.
- Participate in regional governance structures.
- Review quality assurance activities for the functional area, i.e., regression testing, testing of change requests, and bug fixes.
- Work with the Business Lead to manage requirements from third-party non-SAP suppliers, i.e., interfaces to the application.
- Work with the Global Access and GRC team to ensure process optimization, regional “fit,” and compliance with statutory requirements, legislative regulations, policies, work standards, and governance requirements.
Knowledge, Skills and Attributes:
- Compliance with all processes for all incidents, requests, and changes (e.g., Manage Requirements, Critical Incident process, etc.).
- Ensure all global and regional vendors deliver against all agreed SLAs.
- Ensure compliance with all IM and policies and report on all matters pertaining to non-compliance.
- Ensure compliance with SOX, King IV, and all other relevant governance requirements.
- Ensure full compliance with IM PMO processes (e.g., gate reviews, etc.).
- Maintain good inter-departmental relationships.
- Participate in Monthly Incident, Request, Problem, Change, and Project Review Meetings.
- Staff development via formal training where required.
- Strategic roadmap agreed with requested initiatives delivered against expectation.
- Timeous completion of ad hoc requests.
- Timeously update, maintain, and action all items on SysAid.
Academic Qualifications and Certifications:
- Relevant Technical/IT Degree or Diploma.
- At least 5 years’ experience in ESH and ESG processes or similar role.
- In-depth understanding of the Sustainability landscape.
- Experience in change management, system integration, and solution design - Global experience.
- Appreciation of technology accountable for knowledge of requisite processes for area of accountability.
Skills Summary: Business Intelligence Systems, Data Analysis, Data Insights, Data Interpretations, Data Science, Data Visualization, Predictive Analytics, Process Optimization.
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