Purpose of Role: Provide high level customer service related to product sales to effectively and efficiently increase sales margins in line with budget requirements and business objectives with a desire to exceed targets. Diversify company customer base in line with our strategy and objectives. Conduct work activities in a manner which conforms to current policies and procedures of company. Key Accountabilities Growing and diversifying the company customer base, bring them up to speed with latest development, probing for future business, soliciting new business and improving / developing customer relations Promoting the company brand, especially re-engineering/retrofit Setting up appointments for new customers and prospective customers. Collaborate with internal stakeholders to make sure customer needs are met Maintain activities in C4C/ C4S in line with company requirements Record, Analyse, Report and administer according to systems and requirements (C4C/ C4S) Provide technical & commercial solutions to customers Supporting with queries and technical information as and when required Understanding the principles of rotating equipment retrofit. Comply with and enforce all company policies and procedures Carry out all other reasonable tasks that may be delegated from time to time Assist fellow employees with daily functions as and when required Education: Mechanical Engineering qualification or related field Experience: Minimum of 5 years experience preferably in the pumping industry focusing on mining, wastewater and water, energy and Petro-chemical Pump Refurbishment sales experience /Sales and marketing Computer Literacy Essential; SAP experience Advantageous Interpersonal communication skills Professional and committed approach in all areas Positive can do attitude Customer centric Accuracy and Attention to detail Excellent interpersonal and negotiation skills Ability to work well in a team and independently Time management Prioritize and meet deadlines Ability to work under pressure, and as part of a team