JOB DESCRIPTION
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
Responsible for managing strategic CX Portfolio initiatives involving cross-functional teams. Oversees plans and directs, business and functional analysis, schedules as well as budgets. Monitors programs from initiation through delivery. Organises program activities and ensures communication and facilitates completion of the program on schedule and within budget constraints. Support overall governance and compliance of solutions and align to CX Portfolio Strategy
Track key deliverables performed by internal resources, partners by defining requirements, performing feasibility and needs/impact assessments. Develops detailed plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training, and on-time delivery within budget constraints.
Executes from the original concept through to final implementation. Plans and coordinates all aspects for delivering CX Portfolio deliverables and working with key stakeholders. Support overall governance and compliance of solutions and align to CX Portfolio Strategy.
What you'll be doing
Key Roles and Responsibilities:
Consolidate data from projects and programmes and, after analysis, present this in the required format or reports and dashboards for management decision making
Prepare consolidated programme and project financial, status, risks and issue reports as requested
Adheres to and ensures that the Portfolio delivers the solution, remains within baselined budget, is delivered on time while achieving quality criteria and maintaining client satisfaction.
Takes responsibility for all aspects of the full life-cycle of the assigned program
Manages client and stakeholder satisfaction, commitment, and expectations too high service levels and manages escalations adequately.
Ensures the program meets its approved timeline, scope, quality, and cost targets.
Monitor and track progress, actively manage risks and issues, and effectively escalate when needed.
Knowledge, Skills, and Attributes:
Business and commercial acumen
Process improvement and efficiencies and Business process optimization and functional analysis
Ability to manage work processes and drive organisational governance requirements
Strong communication skills, including the ability to be influential and persuasive with stakeholders
Understanding of change management principals
Ability to work with and manage multiple projects/programs within the required deadlines
Ability to work effectively with teams and individuals distributed globally across time zones and cultures
Must encourage, support, and guide continuous improvement of the team, its products, and processes
Able to resolve conflict through negotiation, reasoned discussion, or escalation
Ability to identify problems, impediments, dependencies, and other team dysfunctions, and then facilitate quick resolution
A proactive self-starter who is able to operate independently and as part of a team
Academic Qualifications and Certifications:
Bachelor’s or equivalent degree
Possesses training and certification in the following areas (preferred)
Project Management
PRINCE
Agile
ITSM (ITIL)
Required Experience:
Professional experience in project and program management and managing the entire lifecycle
Proven experience including high complexity, cross business unit programs
Experience delivering large complex IT Service Projects (Business Transformation)
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.