We are seeking an Assistant Maintenance Manager to join our team, embodying this spirit while ensuring a secure and comfortable environment for our guests by maintaining our hotel’s assets through proactive, preventative maintenance programs.
Key Responsibilities Ensuring a Secure and Comfortable Environment
- Regularly inspect and maintain hotel facilities and equipment.
- Develop and implement strategies to enhance customer satisfaction.
- Ensure full compliance with relevant regulations, taking immediate corrective actions when necessary.
- Communicate maintenance plans and needs with department heads.
- Keep all mechanical, electrical, and structural blueprints current and organized.
- Manage and direct maintenance, repair, and renovation activities.
- Evaluate and determine the necessity of internal versus outsourced maintenance work.
- Assign work orders, supervise staff, and schedule preventive maintenance routines.
- Address guest complaints and service requests promptly.
- Maintain inventory levels and oversee purchasing orders.
- Review and approve invoices, manage budgets, and monitor energy conservation initiatives.
Managing the Maintenance Team
- Lead and manage both internal maintenance employees and contractors.
- Supervise daily activities of the maintenance staff, ensuring timely task completion.
- Develop work schedules and assign responsibilities effectively.
Ensuring Compliance with Laws and Policies
- Uphold compliance with all applicable laws and hotel regulations.
- Participate in Responsible Business activities within the department and the hotel.
Human Resources Management
- Assist in screening, interviewing, and selecting new maintenance staff.
- Develop and implement training programs tailored to the needs of both staff and guests.
- Ensure the team consistently delivers "Yes, I Can!" service.
- Identify training and development opportunities for the staff.
- Collaborate with the HR department on tasks like performance appraisals, coaching, counseling, and succession planning.
Promoting Positive Employee Relations
- Foster a positive and effective team environment, maintaining strong communication and relationships throughout the hotel.
- Conduct regular meetings to motivate and update the team on current projects and goals.
Health and Safety
- Ensure safety measures and regulations are followed by all maintenance staff.
- Address and reduce potential hazards immediately.
- Regularly practice and enforce emergency procedures.
Miscellaneous
- Attend required meetings and complete training programs.
- Assist colleagues with similar tasks when necessary.
- Maintain a clean and organized workspace.
- Continuously seek opportunities to improve operations and service.
- Stay up to date with hotel procedures, safety policies, and local regulations.
Minimum Requirements
- 3+ years of experience in property maintenance or a similar role.
- Strong problem-solving abilities and leadership skills.
- Commitment to excellent guest service, with a passion for the hospitality industry.
- Ability to think creatively and provide innovative solutions to challenges.
- High level of personal integrity, teamwork, and collaboration.
- Strong verbal and written communication skills, with proficiency in MS Office.
- Ability to manage multiple priorities and tasks in a fast-paced environment.