Overall Role Function
The overall objective of this operations manager role is to effectively manage and oversee the day to day (also nightshift) operations of the depot/plant. This includes the short term planning and scheduling of daily operations. This extends from the productivity of drivers and their vehicles; along with the overall maintenance of vehicles; solving queries and so forth, in order to deliver exceptional service within clients’ SLA.
Responsibilities
- Budget Control:
- Creditors
- Ensure all invoices and PO’s are signed off and submitted to Finance.
- Follow up on outstanding money.
- Other
- Insurance claims, traffic fines, vehicle maintenance.
- Management of driver hours.
- Budget and Resource Planning:
Use relevant data and analysis to give input into budget preparation for the division/depot.
- Client Service:
- Service Culture – Deliver within SLA.
- Partnership Management – Cultivate objective working relationships with variety of stakeholders (e.g. HR team, IT, Clients).
- Client Relationship Management – Daily client interactions on the frontline.
Solve challenges and queries to reduce complaints.
- Operational Execution:
- Oversee and manage own fleet of vehicles.
- Schedule maintenance.
- Weekly checks.
- Services.
- Washbay.
- Breakdowns (where applicable).
- Licensing of vehicles.
- Manage diesel consumption.
- Trip management.
- Load trips onto inhouse application.
- Manage and schedule drivers’ working hours.
- Route planning.
- Oversee successful loading of goods at clients with all relevant paperwork.
- Planning and scheduling the overs (old order incomplete from last loading cycle with new orders received).
- Site Management
- Manage the washbay.
- Manage the workshop.
- Manage the diesel.
- Insurance Claims.
- Adhoc Projects.
- Debrief Paperwork (daily).
- Reporting:
- Prepare and submit weekly operational statistics.
- Prepare and submit weekly financial flash to clients.
- Prepare, analyse and submit monthly operational statistics.
- Operational Efficiencies:
Work with team of drivers to deliver operational efficiencies.
Delivery of superior quality customer experiences within SLA.
- Fleet management.
- Staff Management:
- Personal Development
Manage own development to increase own competencies for the position function and future leadership growth opportunities.
- People Management
- Plan and manage performance, skills development and team motivation.
- Achieve efficiencies and increase competencies.
- Address employee’s issues or grievances.
- Management of drivers performance, i.e. weekly monitoring of their consumption per km, daily debrief and weekly reports indicating outliers.
- Driver PDP and licenses.
- Manage drivers’ leave and overtime (update daily).
- Teamwork:
Support effective teamwork within depot/branch.
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