Income Officer - 3 month temp - Hybrid Income Officer required in Liverpool on a 3-month temp contract with hourly rates up to £24ph and hybrid working. Your new role Monitoring and managing caseload of rent accounts that require intervention to recover and/or prevent rent/service charge arrears. Provide low level advice and guidance to customers regarding benefit claims, supporting with UC claims and making referrals/signposting to external agencies where appropriate. Making decisions on cases requiring escalation to court, monitoring legal proceedings in relation to current & former tenant arrears, leasehold & service charges including preparation of court papers. Contacting customers to discuss their overdue accounts via telephone or at their homes where required. Responding to enquiries, requests for assistance, guidance or advice from customers in relation to welfare benefits, money management and debt. What you'll need to succeed Have experience of income management and enforcement or debt collection within a housing setting. Experience of case management and analysing customer accounts with good problem-solving skills. Excellent communication and interpersonal skills, both written and oral Experience of working with vulnerable customers and an understanding of the challenges currently facing the housing sector Good knowledge and understanding of benefits system including housing benefit/UC etc What you'll get in return Weekly pay Hourly rates up to £24ph Option to be paid via PAYE or Umbrella Hybrid working Min 3 month temp contract What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 4588853