Head Of Responsive Works
£75,000
Permanent, full-time Mon - Friday 7.30am - 4.00pm
Feltham
About Lampton Group
Lampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. Our companies represent a bold, new and ambitious approach by a London Borough. It is made up of five distinct business areas:
Services - Recycle - Greenspace - Leisure - Homes
Underpinning everything, we do are our values – Customer First – One Team – Respectful – Energised. Everything we do aims to align to our values and strategic ambitions.
About the Job
Working as part of a team to provide a customer focused 24/7 365 days per week responsive maintenance provision, the primary purpose of this role is to lead, manage, challenge and support managers to deliver efficient and effective services.
Key Responsibilities include: -
- To lead the Residential Services operational Teams to achieve continuous improvement in the delivery of services and value for money.
- To lead and manage a team of supervisors and their associated employee groups in the delivery, inspection, scheduling, ordering and post inspection of planned works to tenanted, empty homes and other projects as required.
- To ensure efficient and effective responses are provided to all enquiries regarding planned programmes.
- To assist and deputise for the Head of Services as required.
- Proactively manage the availability of the team, directly and through line management, including annual leave, sickness, training and any other reason.
- Manage and monitor the cost and use of materials.
- Manage and monitor subcontractors when engaged in carrying our work on the company's behalf.
- Work as one team to utilise the team efficiently and effectively.
- Liaise, communicate and work with other stakeholders, including but not limited to: client representatives, suppliers, contractors, colleagues, residents and others as required.
- Understand, take responsibility for, and report performance, both financial and operational, internally and externally as required.
- Able to drive and hold a full driving licence.
- Ensure you remain up to date with all relevant compliance and mandatory training that will enable you to fulfil the requirements of your role.
- These duties and responsibilities should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other reasonably determined duties and responsibilities within the company, commensurate with the grading of the post, without changing the general character of the post.
Experience & Qualifications: -
- Relevant experience leading multi-disciplinary teams across multiple workstreams.
- Relevant experience in social housing repairs or a similar industry sector.
- Good level of numeracy, literacy, written, oral and communication skills.
- Strong IT skills
- HND / Degree or equivalent qualifications or experience in a construction related subject.
- Ability to create develop relationships with various stakeholders.
- Demonstrable commercial acumen and experience of managing budgets in range of £10-15m.
- Operational insight and be able to evidence innovation.
- Understanding of Health & Safety Regulations.
- Working knowledge of Asbestos policy & procedures.
- Application of Risk Assessments / Method Statements.
In return Lampton Group will offer you
Holiday Allowance – Relax away from work with a generous annual leave entitlement.
Enhanced maternity leave?– However you become a new mum, we offer up to 52 weeks' leave after the birth or adoption of your child, and the option of a phased return over 3 months.
Paternity Leave –?We offer new dads 2 weeks leave after the birth or adoption of your child.
Pension Scheme?- Save for your retirement by joining our optional company pension scheme which consists of equal % Employer / % Employee contributions.
Refer a Friend?– If you have a friend who is looking for a new opportunity you could earn up to £250 for each new employee referred (T&Cs apply)
Staff wellbeing services?- We want to keep you happy and healthy at work. Our wellbeing services include access to Occupational Health, online GP and the Employee Assistance Programme.
Flu Jabs?– All Employees are eligible for a flu jab voucher.
Eye care vouchers and support towards glasses?– All Employees are also eligible for eye care vouchers and financial support toward buying a new pair of glasses.
Employee benefits portal?– Each month you'll be able to shop, eat or go out for less. Our benefits portal offers various discounts and benefits across a range of companies
Gym Membership?– Keeping fit has never been easier for Lampton Employees. We offer our top-level gold membership to our Lampton Leisure sites, available to every employee of the Group.
Cycle to work scheme –?Live nearby and want to cycle to work? Once you've passed probation you can save money on a new bike with our cycle to work scheme.
Electric Car salary sacrifice scheme –?If you're looking for a brand new EV that comes with financial incentives like 2% BiK and 100% ULEZ and Congestion Charge discounts (in 2023/24), look no further. Our company Electric Car salary sacrifice scheme is available to employees after passing probation.
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
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