CUSTOMER EXPERIENCE MANAGERUP TO £50,000 + UP TO 15% BONUSHYBRID – ROMFORD – 1 day a week in the officeTHE COMPANYThis insurance business is growing rapidly in the UK, Ireland, and Australia, covering over 30 million customers!THE ROLEAs a Customer Experience Manager, you can expect to be involved in the following:Take responsibility for designing, implementing, and managing customer experience projectsDrive CX, satisfaction and retention for the businessWork closely with the wider marketing team to align on end-to-end CX strategiesManage the customer journey roadmaps across all brands and marketsUnderstand data and customer feedback to work on regular qual and quant analysisYOUR SKILLS AND EXPERIENCEExperience in the Financial services space is needed, with Insurance being a nice-to-haveData driven experience with ability to show results achievedGA4 experience is neededDashboarding and visualisation is also necessaryBENEFITSSalary up to £50,000Bonus up to 15%Hybrid workingOpportunity to lead on CX for the businessHow to applyExpress your interest by sending your CV to Theo via the apply link on this page