Key Accountabilities/ Principal Responsibilities
Primary Duties
- Technical and Soft Services Project Leadership
- Growth, budgets, profitability and cost control
- Manage Technical maintenance and project development
- Manage staff performance
- Contract Management and Procurement
- Manage CAFM System
- Administration
- Health and Safety Compliance
- Security compliance
- Quality assurance for Technical, OHSE and Security
Secondary Duties
Leadership
- Work closely with and support management to achieve project deliverables.
- Define and implement effective project and operational structures to deliver objectives, OHSE and compliance and service delivery to establish project direction and culture.
- Responsible to ensure business objectives regarding the day-to-day operations are met.
- Develop and implement a comprehensive control strategy aligned to the broader business objectives.
- Formulate and update risk assessment strategies to proactively minimise the impact which affect operations.
- Oversee rollouts of new services and the operational risks involved in these rollouts.
- Create and implement procedures and/or work instructions for services.
- Introduce adapt procedures in response to operational changes.
Growth, Budgets, Profitability and Cost Control
- Act as Technical and Soft Services Consultant expert on the project.
- Develop and maintain a successful business partnership with clients.
- Identify value-added opportunities and make proposals or presentations to the client.
- Develop, implement and maintain best practice for client services.
- Check, manage and monitor compliance of the SLA.
- Develop an effective, customer-based, proactive relationship at all levels with the client.
- Ensure profitability and manage, control and ensure cost containment.
- Initiate maintenance projects to improve efficiency and reduce operating costs.
Manage Technical maintenance and Soft Services
- Oversee and manage all technical maintenance and soft services requirements.
- Provide vision to all reporting staff to complement the business vision.
- Ensure policies and practices are constructed to attain the right placement of staff.
- Conduct regular meetings with functional area heads to ensure compliance in reaching business objectives.
Manage staff performance
- Oversee and manage the allocation of duties to all subordinates.
- Manage and oversee team performance via the formal performance management system.
- Ensure all subordinates are fully conversant with governing standards.
- Provide advice, guidance and technical support to enhance development and create learning opportunities.
- Mentor and train staff in technical and behavioral competencies.
- Oversee effective disciplinary and grievance management.
- Ensure training and development strategies are accomplished timeously and cost-effectively.
Contract Management
- Oversee and manage all administrative elements of the contract.
- Managing contract risk and implementation.
- Controlling budgets, costs and revenue, and driving profitability.
- Ensure proper procurement in line with Company policy.
- Set up proper contracts and SLAs and manage Company risk.
- Prepare reports and make recommendations for improving facilities services and Operations.
Manage CAFM System within Technical Environment
- Advise on the best method in setting up and tailoring to project needs.
- Allocate users to effectively use the system.
- Monitor, manage and control inputs and outputs.
Administration
- Design and implement administrative standards in Procurement, Accounts and CAFM.
- Ensure implementation of quality management systems.
- Responsible for adherence to Company policies across project operations.
Health and Safety Compliance
- Ensure compliance to all Health and Safety Standards.
- Implement Contractor Health and Safety Management system.
Quality
- Implementation of the quality management system and continually improving its effectiveness.
- Ensuring statutory and regulatory compliance.
- Oversee Technical team and work quality.
Key Skills and Experience
- Grade 12.
- Technical qualification in the built environment industry is advantageous.
- Minimum 10 years built environment experience in Facilities Management capacity.
- Knowledge and experience of Soft Services Management and Technical Services Management.
- Sound Financial Risk Management experience.
- Familiar with OHSA, Municipal bylaws, and Labour Relations Acts.
- Familiar with ISO9001 & 18001 Staff Management systems.
- Computer literate in MSOffice suite.
- Own transport and valid driver’s license.
- Willing to work beyond normal hours.
- Previous people management experience.
- Solid written and verbal communication skills.
- Strong contractual skills and understanding.
- Driven and passionate.
People and Management Skill
- Strong leadership qualities and confident decision maker.
- Excellent interpersonal skills in working with multicultural teams.
- Highly effective communicator in both written and verbal form.
- Committed to professional ethical standards.
- Fluent in both English and Afrikaans.
Key result areas
- Understand role of reporting to the business and client.
- Understand role of managing staff to ensure output is aligned with business requirements.
- Understand interworking with various teams to ensure client financial compliances.
- Understanding that feedback and communication is critical to success.
- Understanding quality and service delivery.
Additional Responsibilities and Skills
The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as FMS is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels.
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