Job DescriptionJob Title: Venue Finder & VIP Manager
Salary: £25,000-£28,000 depending on experience
Job Types: Full-time, Permanent
Location: London
Industry: Digital Marketing
Website: www.squaremeal.co.uk
Office based or hybrid: Office
About SquareMeal
SquareMeal.co.uk is a media company specialising in digital marketing solutions for hospitality venues. Its market-leading website helps people find the right restaurants and venues for their events while at the same time giving restaurants, bars, pubs or other venues the opportunity to promote themselves with various digital marketing tools.
We're looking for talented people who share our enthusiasm for digital marketing and this fun and lively industry. We strive to create a happy and fulfilling work environment where our employees can excel and succeed in a youthful, fast-moving, digital media environment.
About the role
You will deliver venue finding services to our customers, assisting in the planning of events for both our corporate and VIP bookers with annual enquiries exceeding £5 million. from enquiries of more than £5million each year. This multifaceted role entails responding to event briefs, creating proposals, attending site visits and building relationships to facilitate the seamless execution of our clients’ events. The role also involves going out to meet with SquareMeal Venue clients to gain a comprehensive clear understanding of what they offer make sure of a seamless pairing with customers.
Responsibilities
- Venue Finding – finding the best venue for our customer’s event briefs by ensuring you are up to date with the latest and most interesting venues across the UK
- Develop and maintain strong relationships with restaurants, venues, and suppliers to ensure access to VIP experiences for our concierge customers
- Interact with clients via phone, email, and in-person to understand their preferences, recommend dining options, and assist with special requests
- Run the Concierge service in a professional and effective manner, keeping all relevant parties up to date with enquiry timeline
- Manage the SquareMeal loyalty points earn and reward levels to ensure we maximise profitability
- Define and grow our corporate and VIP customer audience
- Own the communication to our corporate and VIP customer audience
- Collaborate with other departments, including sales and editorial, to support integrated concierge campaigns
Desired skill and experience
- Knowledge of London restaurants, private rooms and venues
- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Strong proficiency with computers
- Experience in customer service roles
- Experience in the hospitality industry working with event venues or in an event organising role
Capabilities
- Excellent communication skills, both written and verbal, with the ability to engage with clients at all levels
- Strong organisational skills and attention to detail, with the ability to multitask and prioritise your time
- Calm under pressure
- Highly self-motivated and reliable
- Collaborative and flexible team player
- Comfortable dealing with high-touch clients both on phone, video and in person
SquareMeal package and perks
- Competitive salary and regular progression opportunities - Your development is important to us, scheduled personal development reviews allow you - and us - to ensure you progress in your role.
- Flexible hours - Whether it's a late start, an early finish or a longer lunchbreak to fit in your daily exercise, flexible hours mean you can tailor your working day to suit your lifestyle.
- Monthly office socials - From axe throwing to Champagne tasting, monthly office socials are a great way to get to know your colleagues.
- An extra day off for your birthday - Because who wants to work on their birthday? However, on your return to the office, there will be an obligatory caterpillar cake waiting for you.
- Cycle to work scheme - We want to encourage ways to make your commute more enjoyable, which is why we are part of the Government's cycle to work scheme
- Healthy snacks in the office - Our staff kitchen is stocked weekly with fresh fruit, herbal tea - and coffee pods for when only caffeine will do.
- EMI share options - We want our employees to share in our success and offer EMI share options to all employees.