Job Description

Job Title: Venue Finder & VIP Manager

Salary: £25,000-£28,000 depending on experience

Job Types: Full-time, Permanent

Location: London

Industry: Digital Marketing

Website: www.squaremeal.co.uk

Office based or hybrid: Office

About SquareMeal

SquareMeal.co.uk is a media company specialising in digital marketing solutions for hospitality venues. Its market-leading website helps people find the right restaurants and venues for their events while at the same time giving restaurants, bars, pubs or other venues the opportunity to promote themselves with various digital marketing tools.

We're looking for talented people who share our enthusiasm for digital marketing and this fun and lively industry. We strive to create a happy and fulfilling work environment where our employees can excel and succeed in a youthful, fast-moving, digital media environment.

About the role

You will deliver venue finding services to our customers, assisting in the planning of events for both our corporate and VIP bookers with annual enquiries exceeding £5 million. from enquiries of more than £5million each year. This multifaceted role entails responding to event briefs, creating proposals, attending site visits and building relationships to facilitate the seamless execution of our clients’ events. The role also involves going out to meet with SquareMeal Venue clients to gain a comprehensive clear understanding of what they offer make sure of a seamless pairing with customers.

Responsibilities

Venue Finding – finding the best venue for our customer’s event briefs by ensuring you are up to date with the latest and most interesting venues across the UK
Develop and maintain strong relationships with restaurants, venues, and suppliers to ensure access to VIP experiences for our concierge customers
Interact with clients via phone, email, and in-person to understand their preferences, recommend dining options, and assist with special requests
Run the Concierge service in a professional and effective manner, keeping all relevant parties up to date with enquiry timeline
Manage the SquareMeal loyalty points earn and reward levels to ensure we maximise profitability
Define and grow our corporate and VIP customer audience
Own the communication to our corporate and VIP customer audience
Collaborate with other departments, including sales and editorial, to support integrated concierge campaigns

Desired skill and experience

Knowledge of London restaurants, private rooms and venues
Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Strong proficiency with computers
Experience in customer service roles
Experience in the hospitality industry working with event venues or in an event organising role

Capabilities

Excellent communication skills, both written and verbal, with the ability to engage with clients at all levels
Strong organisational skills and attention to detail, with the ability to multitask and prioritise your time
Calm under pressure
Highly self-motivated and reliable
Collaborative and flexible team player
Comfortable dealing with high-touch clients both on phone, video and in person

SquareMeal package and perks

Competitive salary and regular progression opportunities - Your development is important to us, scheduled personal development reviews allow you - and us - to ensure you progress in your role.
Flexible hours - Whether it's a late start, an early finish or a longer lunchbreak to fit in your daily exercise, flexible hours mean you can tailor your working day to suit your lifestyle.
Monthly office socials - From axe throwing to Champagne tasting, monthly office socials are a great way to get to know your colleagues.
An extra day off for your birthday - Because who wants to work on their birthday? However, on your return to the office, there will be an obligatory caterpillar cake waiting for you.
Cycle to work scheme - We want to encourage ways to make your commute more enjoyable, which is why we are part of the Government's cycle to work scheme
Healthy snacks in the office - Our staff kitchen is stocked weekly with fresh fruit, herbal tea - and coffee pods for when only caffeine will do.
EMI share options - We want our employees to share in our success and offer EMI share options to all employees.

SquareMeal

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Venue Finder & VIP Manager

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