General Information
- Global Company, based in Kzn
- Function: Customer Services
- Location: Umhlanga
- Working hours: 8am - 10pm SAST (Rotational)
- Shift Pattern: Monday - Sunday (Required to work 5 days and 2 days off)
Salary Breakdown
- Annual salary: R288 000
- Transport allowance
- Medical Insurance (for you and 2 dependents)
- Pension contribution
- Night shift allowance
- 10% added for all hours worked between 6pm - 6am
Job Requirements
- Minimum of Grade 12 / Matric
- Call center experience / customer service experience
- Minimum B2 German Language level
Job Role
Providing exceptional customer experiences, primarily through Inbound Calls. Dealing with product orders, payments, missing orders, product information requests and recommendations. Even though this is a customer-focused role, you will be required to actively work towards performance-based targets.
Recruitment Process
- CV Screening
- Screening Interview on Teams
- Ops validation
- Assessment (SHL and TransPerfect)
- Background checks
- Offer
Assessments You Will Need To Complete
- SHL
- English language and computer literacy
- TransPerfect
- German spoken language and written
Desired Skills
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