Do you want to work in a fast-paced, highly dynamic and diverse environment? Are challenging projects and individual creative freedom your thing? Do you enjoy working in interdisciplinary teams, lots of stakeholders and tough timelines? Then you've come to the right place, because we are passionate about putting our customers up for success!
We are seeking a highly ambitious and skilled Senior Implementation Manager (m/f/d) for our Global Customer Implementation Air & Sea (CI) department. This person plays a critical role in setting large, complex customers up for success as they begin their partnership with Hellmann Worldwide Logistics. You will be responsible for the end-to-end implementation of customers, working closely with our Sales and Product teams from Airfreight and Seafreight to build long-lasting relationships. You go beyond pure project management, as you will listen to customer requirements and bring them alive while defining technical integrations, writing customer SOPs and Working Instructions as well setting up our operations for sustainable success. On top of running own implementation projects, this role has the chance to constantly enhance and train our CI project methodology throughout our CI community globally.
We invite you to make an impact, to work as a team with us and to develop yourself further: Impact, Team and Development – our three core IT & Digital motives. Apply now and join our team!
Location: Osnabrück, Hamburg or remote | Reference Number: 240000FR | Type of employment: Permanent
» Your Responsibilities:
- Execution and management of customer implementation projects in the Air&Sea division
- Coordination of projects with customers and global Hellmann network
- Analysis and creation of customer processes, IT requirements and documentation
- Creation of customer-specific operating procedures and work instructions (SOP & WI)
- Conducting training for the operational units based on the documentation created
- Develop KPIs and the respective monitoring tools with your colleagues to ensure a successful implementation, successful means all customer requirements can be met by Hellmann
- Post Implementation, closely monitor the achievement of agreed KPI's and actively seek feedback as to areas for improvement
» Your profile:
- Bachelor's degree in Logistics, Supply Chain Management or a related field
- Minimum of 3 years in a similar role, with a track record of successful customer implementation projects, operational training as well as continuous improvement activities within freight forwarding
- Strong understanding of 3PL and 4PL operations, particularly in Airfreight and Seafreight
- Technical proficiency in mapping and documenting customer requirements to IT/EDI as well as analytical skills to monitor and track various system related KPIs
- Excellent training and communication skills, with the ability to convey complex information clearly
- Fluent in English; proficiency in additional languages is a plus
» Your top benefits:
- Hellmann Spirit: Culture focused on people and relationships. Regular team and company events. Birthday lottery ticket from the German TV lottery.
- Work-life integration: Flexible working hours and mobile working. Support with childcare. Vacation days to care for family members and for special events.
- Additional financial benefits: Company pension scheme and capital-forming benefits. Up to €1,600 net bonus for recommending new colleagues. Discounts and offers for travel, leisure and culture.
- Health & wellbeing: Company fitness via Hansefit. Mobile massage during working hours. Mental health and health coaching. Daily changing and varied dishes in our canteen.
- Professional & personal development: Newcomer Days. Further education and training opportunities through our Academy. Digital learning platform (LearningHub). Licenses for Udemy. Free time for research and development.
- Mobility: Subsidy for the Deutschlandticket. Mobility allowance. Free parking spaces. Free use of e-charging stations.
» Your way to us:
Please submit your detailed application via our career page, stating your salary expectations and earliest possible starting date. This position is managed by Jana Engelhardt at the Osnabrück location, 0151 2034 6056.
If you already want to find out more about your working environment, our working methods and our colleagues, please visit hellmann.com/en/it-careers. You can find more information about Hellmann, our services and general career opportunities at hellmann.com/careers.
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, possible disabilities, religion, ethnic origin or sexual identity: We look forward to meeting you!
