Are you looking for an exciting career with a leading John Deere Dealership? 21st Century Equipment is looking for qualified candidates to fill our open positions.
We are looking for an experienced individual to fill our Outside Parts Sales Specialist. Do you have a passion for working closely with ag producers? Do you enjoy getting to see first hand those producers operations? Are you a self-motivated, hardworking individual? Do you want to join a team of people who work hard to get the best products and service to their customers? We offer ongoing training and career advancements! Come join our team!
21st Century Equipment, LLC
JOB DESCRIPTION
JOB TITLE: Customer Support Representative - Aftermarket
REPORTS TO: Location Manager
WORKS CLOSELY WITH: Service Manager/Parts Manager
JOB SUMMARY: Builds customer relationships by traveling to customer locations to perform parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience.
ESSENTIAL JOB FUNCTIONS (listed in order of importance):
Majority of time is spent outside of the dealership selling parts and service directly to the customers.
Markets parts and service products such as extended warranties, maintenance plans / PSP machine inspections, Next Century Packages, bulk oil / DEF, parts on-site cabinets, overhauls, standard job quotes, and special parts promotions
Addresses customer concerns and resolves problems effectively and satisfactorily
Profiles customer's machines, vehicles, technology hardware and demographic information
Participates in product presentations at customer clinics, and dealer supported meetings
Conveys important customer needs information to the sales staff, parts, and service managers
Provides limited technical support where applicable
All duties assigned
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
1+ Years' experience in agriculture business with involvement in either Aftermarket or Sales.
High School Diploma or equivalent experience.
SPECIAL SKILL REQUIREMENTS:
Excellent customer relationship skills
Ability to use standard desktop applications such as Microsoft Office and internet functions.
PHYSICAL REQUIREMENTS:
Extended periods of standing, climbing bending, must be able to lift 50lbs regularly, extensive hours on a computer.
Extended periods of driving will be required.
BENEFITS:
Competitive Pay
Same day Pay (Tapcheck)
Bonuses
Profit Sharing
Tuition Reimbursement (80% of actual Tuition, Room, Board, and Books) - Recently graduated Service Technician
Tools (w/Snap-On Box) - Recently graduated Service Technician
Uniforms (Free laundry service)
Laptop/Phone/Company Vehicle (position depending)
Medical or HSA insurance
Dental Insurance
Prescription Insurance
Vision Insurance
Life Insurance
Paid Holidays
Paid Time Off
401K (with company match)
Parental Leave
Mental Health Counseling
Promotional and Transfer Opportunities
Ongoing Training
We will be accepting new applications and considering candidates for the duration of this ad posting. If the role has been posted the position is available to internal and external candidates until the job posting has been taken down.
***THIS COMPANY RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS "AT WILL." THE AFFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS. ***
**If a job offer is made for this position, it will be contingent upon passing a pre-employment drug test, background check, and determination of insurability for positions that require driving. If the drug test or background check comes back positive, or you are not insurable for a position that requires driving, the job offer will be rescinded.**
