The Branch Operations Manager is primarily responsible for performing operation, administrative, and inventory control functions for the Branch. This includes managing the inventory to support sales growth and meet area asset management goals. The Branch Operations Manager will oversee and ensure appropriate and consistent standards and service with regard to the Hercules’ customer fulfillment processes and work procedures (order picking, for Will Call and delivery orders, assembly, packaging, loading, product delivery and administrative process flow) and customer order completion (handling product returns/complaints). This position is also responsible for other general branch operational management functions as needed. These functions may be assigned by both the branch manager and corporate office personnel. General accounting questions of the branch may also be directed to this individual. $81,000-$108,000 annually.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Directs all branch operation activities in accordance with established policies and objectives and ensures that operation objectives for the branch are achieved in the most efficient and cost-effective manner.
Works with Regional Operations Manager to establish an operating budget for the branch and strives to maintain costs within that budget.
Recruits, hires, coaches, and develops branch operation employees as well as ensures that personnel are delegated adequate authority to carry out their responsibilities and objectives, but that limitations of their authority are defined and clearly communicated.
Creates and maintains a safe work environment. The branch facility must be kept in a clean and organized manner so as to reduce or eliminate obstacles and thereby creating a safe and accident-free environment. Must be aware of and fully understand all safety rules and procedures as directed by the company and ensure that all branch employees follow all safety rules and procedures and are properly trained to conduct their job in the safest manner possible. Responds to the safety manager regarding all aspects of the company safety program.
Maintains harmonious customer, potential customer, and vendor relationships, and establishes a healthy “team” oriented relationships with employees.
Ensures communication of and compliance with all company human resource policies and procedures.
Other duties as assigned, including the general oversight and management of the Branch Task List.
SUPERVISORY RESPONSIBILITIES: Directly supervises and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Daily/Weekly functions:
Works directly with purchasing department to monitor branch inventory levels to optimize customer service and meet financial objectives.
In an effort to maintain satisfactory inventory turns at the branch, constantly reviews and addresses overstock, slow-moving and dead inventory items.
Places purchase orders and warehouse transfers as needed. Monitors incoming and outgoing branch transfers; resolves and reviews discrepancies with Regional Operations Manager.
Receives purchase orders into the computer system and resolves receiving discrepancies. Reports discrepancies to the A/P department.
Researches and resolves any inventory discrepancies.
Prints, analyzes, and reviews with Regional Operations Manager negative on-hand report (minimum – once per week.)
Reviews daily delivery log.
Conducts branch cycle counts.
Assists in researching billing disputes.
Oversees general daily operations of branch.
Performs and posts daily Branch sales edit if necessary.
Responsible for performing and scheduling building maintenance and repairs.
Monthly functions:
Reviews open order report and open transfer report with Regional Operations Manager and resolves discrepancies.
After research and analysis, processes appropriate inventory adjustments based on count discrepancies or inventory damage.
Annual/Other functions:
Assists and coordinates all year-end inventory activity.
Answers/research inventory questions from corporate personnel.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE:
Three years operations management experience within a wholesale organization; experience within the HVAC products and services industry preferred.
High School diploma or GED required.
Attention to detail and good analytical skills.
General knowledge of products and pricing.
Strong leadership, problem solving and organizational skills and ability to prioritize and manage multiple tasks under time constraints and deadlines.
Qualified applicants must be customer oriented and motivated with excellent oral and written communication skills.
Strong working knowledge of PC environment and MS Office programs including Excel, Word and Outlook.
Experience with Harris Data Systems a plus.
Experience with the Latitude Warehouse Management System a plus.
Familiarity with general office procedures.
Ability to pass background check and drug screen.
LANGUAGE SKILLS: Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to effectively communicate with customers and staff to make an accurate assessment of customer and branch needs.
COMPUTER SKILLS: The job requires strong computer skills including intermediate level proficiency with the ability to master new computer applications quickly. Excellent computer skills with data entry experience, specifically in Microsoft Word and Excel.
MATHEMATICAL SKILLS: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to use sound judgment and problem-solving skills to analyze customer, branch and inventory issues and to recommend the proper course of action. Ability to organize and prioritize job projects and requirements.
ATTENDANCE DEMANDS The attendance demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must ensure the branch is properly staffed for operating hours of: Monday through Friday 7:30 A.M. to 5:00 P.M. or within normal business hours as established by management. Employee may be required to work overtime, and occasional Saturday’s and Sunday’s
PHYSICAL DEMANDS: The The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands, handle, or feel; and required to speak, read and hear English. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and may be required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Ability to operate material handling equipment.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Some job functions are performed in a warehouse environment.
DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Hercules Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or other legally protected status.
Comprehensive benefits are an important component of an employee's compensation package. Hercules recognizes the contribution of every team member and therefore is pleased to offer a competitive and cost-effective benefits package to support your needs and long-term goals.
Hercules Industries offers the following insurance: Medical, Dental, Vision, Short Term Disability, Long Term Disability, and Employee Life Insurance (Basic Life/AD&D and Voluntary Life/AD&D). We pay Holiday, Vacation, and Sick time; as well as a Flexible Spending Plan, Wellness Program, and Employee Assistance Program (EAP).
We offer a 401(k) Savings Plan and an Employee Stock Ownership Plan (ESOP). Effective October 1, 2019, Hercules became an employee-owned company. An ESOP is a qualified retirement plan.
Hercules encourages and supports participation in service activities that contribute to our community. Employees are permitted to take three paid hours of work time per month to participate in an approved community service activity.
The company offers a quarterly Hercules Employee-Owner Partners in Profit Bonus based on eligibility.
Education
Required
High School or General Education Certificate or better
