Job Title
ServiceNow Administrator
*** Hybrid role, only local candidates to Miami or Orlando will be considered. ***
Summary of the role:
As part of the Amadeus Global Technology and Cloud organization, the ServiceNow Administrator is responsible for the day-to-day administration and maintenance of the ServiceNow platform. The ServiceNow Administrator will possesses foundational understanding of ServiceNow's core modules and functionalities. Key responsibilities include configuring the platform, resolving support issues, monitoring compliance, and ensuring the overall health of the ServiceNow system. The ServiceNow Administrator will have a crucial role in the deployment of features, updates, and releases. Work closely with end-users, collaborate on best solutions for technical issues, and contribute to maintaining the system's stability and usability. The ServiceNow Administrator in this role is constantly looking for improvements and understands the impact of the quality of the services the teams provide on customer satisfaction of the products used around the world 24/7/365. The ideal candidate will have a great understanding and experience using the ServiceNow Platform.
In this role you'll:
Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications.
Perform day-to-day administration of the ServiceNow platform.
Configure and enhance core application components, including Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting.
Create and maintain a detailed view of the ServiceNow architecture.
Participate in the deployment of features and ServiceNow releases.
Assist in troubleshooting patch/release management issues.
Contribute to ServiceNow software releases through configuration tasks and feature delivery.
Research and stay current in ServiceNow products and applicable integrated technologies.
Collaborate with team members to design best solutions for technical issues.
Make recommendations and participate in implementing ServiceNow requirements.
Perform installation and testing of updates and new releases.
Create and use update sets to move configurations between systems.
Build reports, gauges, and home pages.
Maintain Service Level Agreement (SLA) and monitor SLA workflows.
About the Ideal Candidate:
B.S. in computer science/IT or other relevant field or a minimum of 3 years of experience with ServiceNow platform administration, ongoing operations, and maintenance of the environment
3+ years of ServiceNow System Administrator and Development experience
ServiceNow Systems Administrator Certification
ServiceNow Implementation Specialist and ITIL certifications preferred
Experience working with Web technologies, including JavaScript, Ajax, HTML, and CSS
Experience with LDAP integration and Web Service integration such as API Web Services
Experience with ServiceNow development APIs and Single Sign-On configuration and administration
Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
Certified Implementation Specialist preferred
Experience with ServiceNow ITSM, ITOM, HWAM, SWAM, and SPM modules
Experience coordinating between cross-functional teams
Solid understanding of technology operations.
Solid understanding of IT strategy, architecture, engineering, operations, policy, processes, standards, organizational design, governance, change management, enabling technology and program delivery.
Working at Amadeus, you will find:
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Application process:
The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!
Diversity & Inclusion
Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.
Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
