Are you an experienced customer service professional looking to dive into your next opportunity? Paramount is seeking experienced Call Center Representatives to provide top-notch support to our valued clients. If you’re passionate about delivering exceptional service, resolving issues, and building positive relationships, we want to talk to you!
Position Overview: As a Call Center Agent, your goal is going to be to process service order requests to connect, disconnect, transfer, computes deposits, and investigate utility services for residential and commercial customers according to City policy.
Pay: $20.78/hr. (Paid Weekly!)
Location: 100% ONSITE in Rocky Mount, NC
Shifts:
Training Shift: Mon-Fri 8:30AM-5PM
Production Schedule: Mon-Fri 3:00PPM-11:30PM
Key Responsibilities:
Assists customers in person and by telephone to resolve issues related to customer service requests in a timely manner; records and processes service requests; refers customers to appropriate personnel as needed.
Issues service order requests to connect, disconnect, transfer, computes deposits, and investigate utility services for residential and commercial customers according to City policy.
Evaluates and establishes payment arrangements for customers with outstanding balances based on City policies.
Research and answers questions and aids concerning utility bills, property tax, assessments, and miscellaneous invoices; corrects or adjusts utility bills due to incorrect meter readings, billing errors, or equipment failure.
Reviews utility accounts to ensure that customers are paying in a satisfactory manner; provides customers with courtesy notifications regarding late payments, and request discontinuance of service if warranted.
Researches and analyzes account transactions and billing histories.
Qualifications:
High School Diploma or equivalent
2-3+ years of strong customer service experience
Collections experience preferred.
Ability to handle irate customers
#CORP
#ZR
