Summary of Position:
Seeking Account Manager to handle OEM service accounts, as well as aftermarket customer accounts.
Location: Grove City, OH
Primary Responsibilities:
Responsible for developing and maintaining strong, positive relationships and communication with customers at both individual and company scopes.
Provide good customer service, internal and external, and assist in problem resolution.
Monitor customer orders – communicate lead-times, part availability, scheduled ship dates.
Monitor, and act as an escalation point for accounts receivables.
Seek opportunities and assume lead role in customer RFP responses. Facilitate the RFP process, deliver proposals and close business (with the help of cross functional team members when appropriate)
Provide leadership and act as liaison between AGC and customer accounts.
Provide inputs for the development and maintenance of accurate budgeting and forecasting of customer accounts, utilizing customer-supplied information as well as external market knowledge.
Establish a role as the primary contact for customers and provide guidance to cross functional teams for successful growth of the customer.
Effectively communicate and manage the process of aligning daily efforts with the annual strategic plan.
Manage administrative functions to each OEM. This includes portal management, PO processing, development of supporting documentation, voice of customer, commercial negotiations, lead coordination of corporate/plant/customer activities, and high-level program management.
Work collaboratively with Supply Chain & other cross functional teams to effectively meet customer needs and expectations.
Participate in and influence the new model development process.
Stays informed and communicates customer business opportunities, account changes, current conditions, prospects, and competitive landscape to protect revenue from competitors.
Analyze customer forecasts compared to orders and lead conversations holding customers accountable for accuracy.
Other tasks include: monitoring excess & obsolete stock, quoting, price data entry, customer credit requests.
Approximately 10-20% travel may be required, which can fluctuate during temporary periods.
Preferred Qualifications:
Must have an excellent understanding of Microsoft Office Excel, Word, and PowerPoint
SAP proficiency preferred.
Capable of completing objectives on-time with high accuracy and minimal supervision.
Excellent organizational and time-management skills to handle multiple tasks.
Detail oriented to ensure accuracy.
Excellent analytical, problem-solving, and decision-making skills required.
Ability to make timely, fact-based decisions.
Ability to present data in a logical manner for management.
Must have strong interpersonal skills and demonstrated ability to perform and produce results in multifunctional teams.
Must present a positive and cooperative attitude.
Capable of communicating effectively, written, and oral, with all organizational levels
Education / Experience:
Bachelor's degree from a four-year College or university; or equivalent combination of education and experience required.
Knowledge &/or Work Experience in the field of: Automotive Glass, Automotive OEMs, Automotive Replacement Glass (Aftermarket) Industry
Experience with or for Glass Aftermarket companies – Safelite, Mygrant, Driven Brands, PGW, Pilkington
Previous experience managing customer accounts or sales role.
What can AGC Offer You?
We offer a competitive compensation package including base salary, structured bonus plan, comprehensive benefits, paid vacation, paid company holidays, 401k with Company match, and opportunities for professional development.
Equal Employment Opportunity Employer – To be considered applicants must be legally authorized to work in the United States without sponsorship.
