Key Duties and Responsibilities
The key duties and responsibilities of the Revenue Cycle Credit Resolution Specialist include, but are not limited to:
Provide outstanding customer service to patients, insurance companies, and internal stakeholders regarding refund inquiries.
Address customer concerns, answer queries, and provide timely and accurate information about the refund process.
Collaborate with the Refund Analysts to investigate and resolve customer issues effectively.
Process customer refund requests, ensuring adherence to company policies and industry regulations.
Ability to research to provide a narrative and solution.
Maintain a positive and empathetic attitude in all customer interactions.
Education/Experience
High school diploma or equivalent; additional education is a plus.
Previous experience in customer service, preferably in a healthcare or financial setting.
Knowledge, Skills and Abilities
Strong communication and interpersonal skills.
Strong Excel and Microsoft skills
Ability to navigate and use relevant software for customer interactions.
Ability to handle challenging customer situations with professionalism and empathy.
Ability to effectively use and office equipment
Great organizational and multitasking abilities
Superior customer service skills
Using time efficiently, with meticulous attention to detail, accuracy, and completion
Ability to manage multiple factors for the best result
Able to adapt to change, delays or unexpected events while maintaining a positive mindset
Clear oral and written communication
Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision
Work Environment/Physical Demands
The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.
Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.
Comments
This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.
