David Weekley Homes is seeking a Warranty Service Representative to join our Phoenix team. This position requires someone who is a self-starter able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.
Warranty Service Representatives (WSR's) resolve warranty calls made by David Weekley homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSR's are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.
Job Responsibilities:
Coordinate and schedule all other repairs with contractors and customers
Follow up, inspect and ensure completion of all repairs
Hold contractors accountable for results
Instruct customers on how to maintain their homes, as well as communicate what items are not warrantable
Manage your budget
Performing minor repairs
Handle multiple tasks, as well as projects within designated timeframes
The ability to say "no" and overcome objections in a professional manner
Responsible for achieving high levels of customer satisfaction
Job Requirements:
A positive attitude and good social/interpersonal skills are essential
Must be able to deal with and remain calm in confrontational situations and deal with negativity
Previous experience in the home building industry and/or some home repair experience is strongly preferred
Previous experience in a customer service environment
Have exceptional listening and communication skills
Follow up and follow through consistently to deliver outstanding service
Have excellent time management, organizational and scheduling skills
What We Offer:
Come and join our winning team recognized by Fortune Magazine as “One of the Top 100 Companies to Work For” 18 times. David Weekley Homes builds in 19 markets from coast to coast and is the largest privately-held builder in America. We offer an excellent benefits package that includes:
Health Insurance - Medical, Dental and Vision
401k and discretionary 8% match
Employee Stock Ownership Plan
Profit Sharing
Vacation, Holidays & PTO
New Home Discount for Team Member & Family
Team Member Product Discount
Community Outreach
College Scholarship Program
And More!
Note to job seekers: No telephone calls please. All interviews are by appointment only. Your resume will be reviewed, and qualified candidates will be contacted in the event of a potential match. Thank you.
