Implementation and operation of efficient SKAO Helpdesk function. Software installation and updates. Integrated IT Services and Availability. Security and Protection
Qualification: ND (NQF6) Computer Science / Information Systems / Information Technology or equivalent with 4 years plus relevant IT experience, or NQF5 Training Certificate (such as A+, N+, Cisco, Microsoft or similar ) with 6 years plus relevant IT experience.
Experience: Technical experience (Desktop Support) thereby able to provide direct IT support when required. Experience in the following: administration of local area wired and wireless networks, with Microsoft Exchange and Microsoft Online services like O365, Cloud products such as Dropbox and Atlassian products or similar, Layer 3 configuration (Cisco Meraki or similar), firewall/VPN support; Able and willing to work out of normal working hours on occasion to meet service needs.
Knowledge: Knowledge and background with IT Service Management disciplines and Frameworks Change Management and Risk management and IT policies (DRP/Security). Infrastructure design
NB: Only people with disabilities (EE Plan)
