Non-Key Account Executive - LinwoodThe Account Executive – Non-Key Accounts will support the management of Enva’s SME customer portfolio, ensuring a high level of customer service, account retention, and growth through upselling. This role is ideal for individuals looking to develop their commercial awareness and account management skills within a structured, supportive environment. The Account Executive will work closely with internal teams and external customers to maintain service excellence, monitor account performance, and contribute to business growth.Key ResponsibilitiesCustomer Service & Account Support:Serve as the primary point of contact for a portfolio of non-key customers, handling inquiries related to pricing, service levels, contract terms, and general account management.Liaise with internal teams such as Customer Service, Credit Control, Contract Coordination, and Supply Chain to ensure seamless service delivery and resolution of customer issues.Ensure customer queries are responded to in a timely and professional manner, escalating more complex issues to the appropriate team members.Maintain accurate records of customer interactions, service changes, and account details in Enva’s CRM system.Assist in coordinating operational requirements, such as arranging collections, reviewing service schedules, and monitoring skip/RORO turnaround times to optimise stock availability.Retention & Relationship Management:Build strong, professional relationships with customers to encourage long-term service agreements.Monitor customer satisfaction levels and proactively address any concerns that could lead to service terminations.Support account contract renewals by providing customers with relevant service updates, pricing information, and renewal documentation.Identify at-risk customers based on service usage, payment history, or feedback, and flag concerns to senior team members.Assist with annual price adjustment communications, ensuring customers are informed of changes in a clear and structured manner.Upselling & Business Growth:Identify opportunities to enhance customer accounts by promoting additional services that align with their waste management needs.Work towards quarterly upsell targets by introducing customers to Enva’s wider service offerings, such as specialist waste disposal or additional recycling solutions.Conduct outbound customer calls to discuss service improvements, additional waste streams, or efficiency recommendations.Assist in preparing customer proposals and quotations for additional services.Reporting & Administration:Monitor account performance, including service usage, revenue trends, and outstanding aged debt.Support the preparation of customer reports, providing insights into service efficiency and areas for improvement.Maintain data accuracy across internal systems, including CRM, Elemos, Power BI, My Enva, and PIN.Assist in compiling customer feedback and contributing to service improvement initiatives Skills, Knowledge and ExpertiseExcellent communication and relationship-building skills, with a customer-first approach.Ability to manage multiple tasks and prioritise workload effectively.A proactive mindset, with a keen interest in developing commercial and account management skills.Competency in Microsoft Office (Excel, Outlook, Word) and willingness to learn internal systems such as CRM and Power BI.Previous experience in a customer service or sales support role is desirable but not essential. Why Work For Enva?Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.Examples of Company Benefits:A competitive salary in a growing company committed to our people.A competitive holiday allowance.Company pension scheme. Enhanced family friendly policies. Employee Assistance ProgramLifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…Employee Life Insurance.Bike2Work scheme. Free on-site parking.
