Duties & Responsibilities
To assist in providing an effective and efficient CCTV | Alarm service under the direction of the Security Manager. This will include the following work objectives:
- To operate and monitor all systems within the control room in an effective and efficient manner.
- To ensure all work ethics are followed according to the Standing Operating Procedures.
- Communicate with Security, Police, and other agencies to provide detailed intelligence about suspects such as their appearance, actions, or location.
- To respond to all alarm activations, CCTV incidents, and emergency calls received.
- To record all events and actions in a clear and accurate format using the CCTV control room network platforms.
- To provide an efficient and courteous radio and telephone answering service when dealing with a vast array of issues under pressure from residents and clients.
Skills and Competencies
- Must be able to work shifts – 12 hours.
- Knowledge of security protocols and procedures.
- Computer experience in MS Word, Outlook, and intermediate PC literacy.
- Good typing skills.
- CCTV monitoring experience (non-negotiable).
- Alarm monitoring experience (non-negotiable).
- Able to function well under pressure; strength and patience.
- Excellent communication skills to collaborate with other agencies and residents.
- An analytical mind with critical thinking skills.
Qualifications
- Grade 12 - Matric.
- Valid PSIRA – Grade B Certification (non-negotiable).
- Clear criminal record.
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