IT Support Specialist
Location: Bournemouth
Working hours: 09:00 – 17:30 Monday – Friday
Salary: £30,000 - £40,000 DOE
About Kortext
Kortext is an exciting and fast-growing tech business in the education sector. As the UK’s #1 student learning content and engagement platform partnering with over 100 UK universities and many more worldwide, we need great people to join our team. Our purpose is to support universities in their mission to educate the next generation of difference-makers!
The Role
We are looking for a motivated and self-starting IT Support Specialist to join our IT Operations team. The ideal candidate will have experience providing both in-office and cloud-based IT support, ensuring seamless operations across all technology platforms. Experience with Microsoft Office 365, including Teams Phone System, is highly desirable. This role is critical to maintaining productivity, supporting end users, and ensuring the smooth running of IT systems across the organization.
Key responsibilities
Provide technical support for hardware, software, and networking issues for onsite and remote employees
Troubleshoot and resolve issues related to desktop systems, laptops, printers, and other office IT equipment
Assist users with Microsoft Office 365 applications, including Teams, SharePoint, and OneDrive
Manage and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Teams Phone System
Assist with the configuration and troubleshooting of Teams telephony, including call routing and device setup
Collaborate with vendors or external support as needed for advanced Teams Phone System issues o Perform basic network troubleshooting, including connectivity issues, Wi-Fi configuration, and VPN support
Set up user accounts, hardware, and access to necessary tools for new employees o Decommission and secure IT equipment and accounts for departing staff in compliance with organizational policies
Follow security best practices to ensure the protection of corporate systems and data
Perform routine maintenance, updates, and patches for supported devices and systems
Maintain accurate records of support requests, resolutions, and system configurations
Create and update user guides and provide training to end users as needed
Key skills & Requirements
Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent experience)
2+ years of experience in an IT support role, providing both hardware and software support, including experience with Intune MDM for managing and troubleshooting device compliance
Experience with Intune Mobile Device Management (MDM) for supporting and troubleshooting end-user compliance issues
Proficiency with Microsoft 365 services, including Teams and Teams Phone System (experience configuring call routing and devices is an asset)
Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking
Experience with troubleshooting hardware issues for desktops, laptops, and peripherals
Familiarity with Active Directory and Azure AD for user management
Excellent problem-solving and troubleshooting abilities
Strong communication and interpersonal skills to assist non-technical users
Self-motivated and able to work independently, managing multiple tasks and priorities
Eagerness to learn new technologies and take initiative in solving complex challenges
Job Type: Fixed term contract
Contract length: 12 months
Pay: £30,000.00-£40,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* On-site parking
* Work from home
Schedule:
* Day shift
* Monday to Friday
* No weekends
Education:
* GCSE or equivalent (preferred)
Experience:
* Technical support: 2 years (required)
Work Location: In person
Application deadline: 31/01/2025
Reference ID: ITSUK
