THE COMPANYMontu is a leading cannabis company with operations in Europe facilitating access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.Our mission: improve the lives of millions of people through cannabis therapies. Medical cannabis has already been legalised in more than 50 countries across the world over recent years, unlocking a huge potential for medical, wellness, and ultimately recreational markets. As one of the fastest growing businesses in the industry, Montu is now actively looking to expand the team to take the company to the next level in the UK.Role descriptionThe role of the patient support coordinator sits within the operations team & requires a dynamic and patient centric individual who wants to help Montu patients and clinicians get the best out of the service. The candidate will be part of the UK founding team and help establish the operations and patient facing team.Annual Salary £26,000 PA Pro-rataResponsibilities will include but not be restricted to:Answering patient queries by telephone and emailSchedule and coordinate patient appointments to optimise client satisfactionHandling payments of appointmentsMaintain patients’ electronic health recordsSupport the clinical team in the following areas:Collecting patient data relating to long term conditionsEnsuring patients meet the criteria for an initial assessment based on Montu’s inclusion and exclusion criteriaBooking patients for initial and follow-up appointmentsPreparing and taking minutes during the MDTSupport operational and clinical recruitment and onboardingCollate feedback and liaise with Head of Governance on complaints and complimentsReport Incidents and significant events and liaise with Head of Governance on Incident and Significant eventsSupport clinicians working in the service with operational queriesLiaise with product and tech support team on technical issuesWork closely with line manager and wider team on service improvementAttend work related meetings as requiredTo maintain all mandatory training and familiarity with company policies and SOPSShift based and flexible working maybe required from time to timeSkills, Experience, and Qualification:2 plus years of work experienceWorking in a healthcare environment advantageous but not essentialExcellent attention to detailGood understanding of working a highly regulated industry and following policies and SOPsHigh level of IT proficiencyAbility to work under pressureBenefits:You'll get a 25 days holiday plus bank holidays pro rata.You can join our generous pension scheme and the employer will match contributionsup to 5%You can avail Paternity or Maternity benefit which are in line with the statutory schemeThere are lots of opportunities to work on cross-team projects and represent Montu at events such as awards, trade shows and fairsCycle to work scheme
