THE COMPANYMontu is a leading cannabis company with operations in Europe and Asia-Pacific. We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.Our mission: improve the lives of millions of people through cannabis therapies. Medical cannabis has already been legalised in more than 50 countries across the world over recent years, unlocking a huge potential for medical, wellness, and ultimately recreational markets. As one of the fastest growing businesses in the industry, Montu is now actively looking to expand the team to take the company to the next level in the UK.THE ROLEThe role of the patient success coordinator sits within the operations team & requires a dynamic and patient centric individual who wants to help Montu patients and clinicians get the best out of the service. The candidate will be part of the UK founding team and help establish the operations and patient facing teamROLE AND RESPONSIBILITIES:Onboarding new patientsOutreach to patients to obtain feedbackFollow up with patients to discuss outcomes, next steps, and address any questions they may have.Skilled in providing guidance and support to patients with varying levels of technological proficiency.Calmly engaging with patients who are anxious about processes, providing reassurance and clear information to help alleviate their concerns.Reschedule and coordinate patient appointments to optimise patient satisfactionGuide patients through the clinic and pharmacy processesAssist patients with any queriesMaintain patients’ electronic health recordsSupport the clinical team in the following areas:Collecting patient data relating to long term conditionsEnsuring patients meet the criteria for an initial assessment based on Montu’s inclusion and exclusion criteriaLiaise with product and tech support team on technical issuesAttend work related meetings as requiredTo maintain all mandatory training and familiarity with company policies and SOPSShift based and flexible working maybe required from time to timeSKILLS, EXPERIENCE & QUALIFICATIONS2 plus years of work experienceWorking in a healthcare environment advantageous but not essentialSales experience is advantageousExcellent attention to detailGood understanding of working a highly regulated industry and following policies and SOPsHigh level of IT proficiencyExcellent communication and interpersonal skillsSelf motivated and target drivenAbility to work under pressureProficient in maintaining composure and professionalism while managing high-pressure situations and engaging in intense conversations with patients, ensuring their needs are addressed with empathy and care.This is a hybrid role working 1 day in our office in Reading. SALARY & BENEFITS:£28,000 pro rata25 days holiday plus bank holidaysGenerous pension scheme, employer contribution up to 5%Cycle to work scheme
