Job Title – Patient AdvisorLocation – Bristol covering Bath & MelkshamHours – Full time position, 40 hoursSalary – £24,000 per annum, & benefits, full training will be givenOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:An industry leading salary plus excellent bonus potentialState of the art, modern working environments29 days annual leaveFree Laser Eye Surgery and Intraocular Lens SurgeryFree eye testsDiscounted prescription eye wear and sunglassesGenerous Optical Express friends and family discount schemeOngoing training and development opportunitiesPension schemeIt’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.We are looking to add to our team in our Bristol clinic, and you will also be required to work 1 - 2 days per week in our Bath and Melksham clinics.Your day to day responsibilities may vary however a typical day will involve the following duties:Building a strong relationship with our patientsPerforming diagnostic eye scans (full training will be provided)Confidently relaying patient information to the optometrist to ensure a smooth patient journeyMaintaining patient records with accurate and up to date informationArranging affordable finance options to suit each individual patientSchedule patients’ consultations and surgeries with our optometrists and surgeonsThe successful candidate will:Be driven and passionate with a willingness to succeedHave excellent written and verbal communication skillsBe able to demonstrate strong negotiation skillsBe self-motivated to work with and without supervisionPossess strong organisational skillsBe commercially aware whilst providing world-class customer serviceIf you believe you have the right skills and attributes for this role, we would love to hear from you.
