Location: South London
Salary: Circa £52,000 per annum
Working Arrangement: Hybrid working available
Marks Consulting Partners are pleased to advertise an excellent opportunity on behalf of one of our esteemed clients for a Housing Manager. This is a leadership role, ideal for an experienced professional passionate about delivering exceptional housing services and driving positive change within communities.
Key Responsibilities
- Leadership and Management:
- Lead and manage a team of housing officers and support staff, ensuring high-quality service delivery.
- Provide direction, mentoring, and performance management to ensure team objectives are met.
- Strategic Planning:
- Develop and implement housing strategies to meet organizational goals and resident needs.
- Monitor and evaluate the effectiveness of policies and procedures, recommending improvements where necessary.
- Tenancy and Estate Management:
- Oversee tenancy management, ensuring compliance with housing law, tenancy agreements, and best practices.
- Ensure the timely resolution of complex tenancy issues, including disputes, antisocial behaviour, and breaches.
- Customer Service:
- Champion a customer-focused approach, ensuring tenants receive excellent support and guidance.
- Act as an escalation point for complex resident queries and complaints.
- Financial Oversight:
- Manage budgets effectively, ensuring resources are allocated efficiently.
- Oversee rent collection processes and ensure strategies are in place to minimize arrears.
- Partnership Working:
- Build strong relationships with external stakeholders, including local authorities, contractors, and community groups.
- Represent the organization at meetings, forums, and events.
- Health, Safety, and Compliance:
- Ensure all properties comply with health and safety standards, including fire safety and maintenance requirements.
- Maintain up-to-date knowledge of housing legislation and ensure the organization's compliance.
About You
We are seeking a candidate who is:
- Experienced in housing management or a related field, ideally in a leadership role.
- Knowledgeable in housing law, tenancy management, and welfare benefits.
- Skilled in managing and motivating teams to deliver high-quality services.
- Proficient in financial management, including budgeting and rent collection.
- A strong communicator with the ability to build relationships with diverse stakeholders.
- Flexible and adaptable, with a solution-focused approach.
What We Offer
- Competitive salary of circa £52,000 per annum.
- Hybrid working arrangements to support work-life balance.
- Opportunities for professional growth and development.
- A supportive and inclusive workplace culture.
How to Apply
If you are an experienced and dynamic housing professional looking for your next challenge, we would love to hear from you. Please click 'Apply Now' to submit your CV along with a brief statement about why you're the perfect fit for this role.
