The Service Advisor will be responsible for maximizing service sales and maintaining high levels of customer satisfaction by doing the following:
- Maximizing service sales by using professional sales techniques.
- Ensuring the security of cash taken.
- Creating customer confidence in the brand through professional and knowledgeable performance.
- Ensuring the highest level of efficiency and courtesy when dealing with customers.
- Recording customer's details and requirements accurately by means of a Job card.
- Recording and updating service history and vehicle details accurately.
- Carrying out a physical inspection of the vehicle with the customer (noting damages and mileage on the job card).
- Performing daily follow-ups with customers.
- Keeping clients updated throughout the day regarding vehicle progress.
- Ensuring completed jobs are not released without verified payment.
- Ensuring all CPA documentation is completed correctly as required by law.
- Adhering to the Company's quoting policy.
- Confirming payment arrangements prior to the commencement of the job.
- Confirming the type of job before opening the job card.
- Ensuring authorization is received if the customer has a service/maintenance plan.
- Ensuring costing is correct as per costing matrix/authorization.
- Obtaining authorization from the customer for any additional work required.
- Adhering to cash sale policies.
- Controlling vehicles on the work-in-progress report.
- Taking deposits on jobs over R 5,000.
- Ensuring deposits of no less than 50% are taken from customers on quotes exceeding R 5,000.
- Ensuring that repair waiver forms are completed and signed by the customer.
- Keeping the filing system up to date.
- Ensuring all warranty job cards are given to the Warranty Clerk daily.
- Completing all costings on a daily basis, especially prior to collection.
- Costing all labour hours on carry overs daily.
- Communicating up-sell items to the customer with correct authorizations.
* Please note that preference will be given to non-equity candidates in line with the company's transformation goals.
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