At RCL FOODS , we are driven by a purpose that goes beyond business. Our commitment of "We Grow What Matters " reflects our dedication to nourishing lives, communities, and the future.
Purpose of the Role
- Responsible for addressing regular operational needs of customers, monitoring and ensuring improved route optimisation and driver efficiency.
- To support the Sales Rep in providing adequate route optimisation and rationalisation solutions.
- To ensure our customer needs are met within a viable business framework.
- To provide a link between despatch and drivers for a seamless transition of products.
- To provide key trade intel and address regular customer service requirements.
Education and Qualifications
- Grade 12
- Diploma/Degree in Logistics
- Valid driver's license
- Ability to drive
Experience
- 2-3 years’ experience in a Distribution function.
- Minimum of 1-2 years’ experience working in an administration/transport environment, preferably within an FMCG environment.
Main Responsibilities
- Ensure efficient and cost-effective product distribution.
- Ensure driver teams deliver according to mapped and optimised routes.
- Ensuring all new and old customers are plotted on the VeZa or existing optimisation system in line with distribution goals.
- Ensure orders are geared towards improving truck utilisation and loaves/km.
- Ensure driver teams' orders/invoices correspond with the bake plan before vehicle leaves DC/bakery.
- Ensure balancing of orders placed, delivered, and returned.
- With sales support, ensure customer order patterns are accurate to deliver a precise bake plan.
- Daily monitoring and tracking of returns.
- Crafting and actioning plans to drastically improve returns.
- Managing drivers' short and crate shorts.
- Daily monitoring and tracking of driver crates and shorts as per agreed targets.
- Crafting and driving innovative ways to reduce these numbers.
- Summiting frequent (daily) sales figures from drivers.
- Sourcing and distribution of key trade intelligence.
- Providing actionable plans for improvements and combating competitor activities.
- Ensuring the capturing and allocation of all customer details.
- Ensuring all customer details and classifications are loaded correctly on new accounts and are correctly listed on existing accounts.
- Ensuring driver competency and delivery time management.
- Support, train, discipline, and lead the driver & van assistant teams to deliver sales excellence.
- Ensure timeous driver dispatch from the bakery with correct invoicing.
- Employ efficient route riding system in order to see all customers within each quarter.
- Execute driver team performance scorecard to deliver sales excellence i.e., Customer ratings, delivery times, peer review, sales growth, etc.
- Trade Price Monitoring.
- Submission of frequent (at least weekly) price surveys.
- Monitoring our RSP’s and executing pricing strategy, policy, and mandate.
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