Team Leader, Fraud & Authorizations, Diners Club
Job Overview
Business Segment: Business & Commercial Banking
Location: ZA, undefined, Johannesburg, 4 Ellis Street
Lead a team of fraud detection and fraud administration staff to ensure the effective delivery of the agreed team performance goals. Manage and ensure accurate and effective authorisation, credit risk, and fraud risk analysis within the prescribed mandates and procedures for Credit Mandate and Fraud Detection. Implement new systems to enhance and maintain fraud detection systems. Daily and weekly monitoring of Fraud performance. Effectively manage the working environment (ergonomics, availability of resources, tools, and infrastructure etc.).
Qualifications
Minimum Qualifications:
Type of Qualification: Diploma
Field of Study: Risk Management
Experience Required:
Minimum of 3 years experience in a leadership role in fraud or similar environment. Comprehensive knowledge of transactional systems, processes, and procedures in the industry. Ability to manage and lead people in order to deliver high levels of operational excellence and customer service. Ability to analyse situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical sources of action utilising good judgment and strategic thinking.
Additional Information
- Directing People
- Examining Information
- Following Procedures
- Making Decisions
- Data Management (Administration)
- Fraud Detection and Management
- Query Resolution
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