Overview
Our Douglas-based client are part of a global financial services group, with a growing demand for the products and services within the commercial and domestic insurance market. In order to manage growth within the team, they require a Commercial Broker to join the Commercial Team.
The role of the Commerical Broker is to:
- Work proactively as part of a team providing a quality service to ensure effective day-to-day servicing of existing commercial and financial institution client accounts and to seek opportunities for new business
- Obtain renewal terms for customers and identify potential alternative quotations where appropriate
- Deal with customer queries relating to existing policies and liaise with insurers regarding potential changes and new terms for policies
- Prepare documentation for existing customers in relation to renewals and mid-term adjustments in a timely manner and prepare documentation for new customers in relation to their insurance requirements
- Confirm cover with relevant insurers, process policies and chase up outstanding documentation
- Negotiate and deal with Insurer queries in relation to customer policies
- Handle Commercial claims (excluding motor) on behalf of the client including insurer notification, negotiate with insurer/loss adjuster/client to ensure an acceptable outcome for clients
- Process all relevant documentation received in an efficient manner maintaining the highest level of client administration and ensuring customer details are recorded accurately
- Develop working relationships with clients to promote customer satisfaction
- Drive results in terms of retention and growth and work towards achieving departmental targets
- Provide assistance to the Account Executives in the distribution and management of workload to ensure quality and efficient outputs are maintained
- Support the Senior Leadership Team to improve quality standards as identified by monthly audits
- Ensure that all activities comply with regulatory and market standards and to understand and adopt relevant Company Policies and Procedures to ensure suitable records are held and maintained to audit standards
The ideal candidate for the role of Commercial Broker will have:
- Excellent knowledge of general insurance products, services, classes of insurance including underlying legal principles and practices relating to risk within own role capacity
- Knowledge of client market and insurance industry network (commercial/corporate, professional indemnity, D&O and FI)
- Good knowledge of product features, benefits and exclusions (ability to differentiate between products available to the client)
- Risk-aware in handling customer information, with good customer focus and the ability to identify potential risks/issues and seek advice/consultation when required
- Confident and effective communication skills - include excellent telephone skills and the ability to construct good written communication
- Demonstrate close attention to detail and accuracy
- Ability to liaise well with clients and colleagues and work under pressure at times, without supervision
- Be a team player - demonstrate an ability to work jointly and supportively with colleagues
- Proficient in Microsoft packages including Teams, Word, Excel and Outlook
Desirable, but not essential:
- Holds the Cert CII and willing to study towards or holds the Dip CII
