Law Firm Client Services Executive
Manchester
£ Competitive Salary + Benefits
This role is office-based.
Are you passionate about delivering exceptional customer service? Whether you're a law graduate with customer service experience looking to apply your skills in a legal setting, or a customer service professional eager to transition into the legal sector, this is an outstanding opportunity to join Our Client, a leading regional law firm, as a Client Services Executive.
About the Role
The Client Services team is the critical link between new and existing clients and the firm’s legal departments, ensuring seamless communication and efficient handling of client inquiries. Supporting offices across Manchester, Liverpool, and London, the team is instrumental in delivering impeccable customer service, fostering client loyalty, and driving repeat business and referrals.
As a Client Services Executive, you will be the first point of contact for potential new clients, representing Our Client and ensuring a smooth onboarding process. This is a fully office-based role at their head office in Spinningfields, Manchester.
Key Responsibilities
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Provide outstanding customer service across various channels, assisting clients with their legal inquiries.
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Accurately process client information and inquiries using the Proclaim case management system.
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Collaborate with legal departments to escalate inquiries and manage feedback efficiently.
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Maintain a detailed understanding of the firm's departments and services.
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Organise workloads effectively, ensuring all tasks and mailbox inquiries are completed daily.
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Evaluate and onboard new clients, including providing accurate quotes and conducting Know Your Client (KYC) checks.
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Support legal teams with matter opening and case administration.
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Adapt to the evolving needs of the team and wider business.
About You
Essential:
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Exceptional written and verbal communication skills.
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Strong organisational abilities and the capability to prioritise workloads effectively.
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Accurate data entry skills with attention to detail.
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A proven track record of achieving or exceeding Key Performance Indicators (KPIs).
Desirable:
What’s on Offer
Our Client offers a rewarding career along with an attractive benefits package, including:
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A minimum of 25 days’ annual leave (increasing with service), plus office closure over Christmas and New Year.
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Employee Pension Scheme (SMART pension).
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Comprehensive private medical insurance (with options to include family members).
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Travel insurance and an interest-free travel pass or parking loan.
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Income protection cover and death-in-service benefit (3x basic salary).
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Early Friday finishes once a month and two charity days annually.
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Access to the Employee Assistance Programme and mental health support.
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A variety of social events, sports teams, and hobby clubs.
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Opportunities for career progression through an annual promotions process.
This role offers the chance to be part of a dynamic team in a forward-thinking law firm. If you are passionate about client care and want to make a difference, apply today
