4Recruitment Services are seeking a Retirement Housing Assistant. The post will involve working across 5 retirement living schemes in the Nottingham and Derby area, therefore a car driver is essential.
The purpose of this role is to provide a housing management function for the retirement living services.
To summarise you will be responsible for the daily monitoring of PIR systems and carrying out Health & Safety checks within the schemes. Dealing with customers face to face queries and reporting repairs and Daily managing of the schemes and ensuring systems are up to date and relevant.
DUTIES AND RESPONSIBILITIES INCLUDE:
Daily welfare checking on customers.
Act as a point of reference on the phone or in a reception area as required.
Assist in the provision of comprehensive housing management including working with tenancy agreements.
Carry out day to day office administration functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.
Report repairs and maintenance needs on behalf of the customer following agreed procedures.
Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc.
Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
To ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times.
Promote and encourage a high level of customer involvement, consultation and communication.
To monitor standards of maintenance and cleanliness by conducting regular site inspections.
Monitoring and meeting relevant health and safety standards in properties.
Monitoring the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective.
Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met.
To travel, within a reasonable distance, to provide cover to other schemes as required. ESSENTIAL REQUIREMENTS:
Car driver is essential
Experience of working with vulnerable and older people
Experience of housing management duties
Formal care, support or housing qualifications would be desirable
Working in a customer focused environment.
Good communication skills.
Enhanced DBS check What we offer:
24 hour one on one specialist consultant based within your geographical area
4Recruitment Services Employee Benefits Programme
Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email (url removed)
