Job Description: Team Leader – Extra Care facilities
Responsible To: Service Manager or other manager as designated by the company
Short Description: The Team Leader is responsible for delivering Service User centred support; through the efficient operation of the Extra Care facilities and staff allocated to them in compliance with company processes and procedures.
Specific Duties: The TL will be specifically responsible for:
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Supporting the Manager in day to day operations
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Maximisation of Service User interests by liaising with internal and external stakeholders
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Development, maintenance and implementation of a person centred support plan for each Service User
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Personal delivery of physical and mental support to Service Users
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Monitoring and maintenance of safeguarding the rights and dignity of each Service User
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Routine assessment and communication of Service User development to interested stakeholders
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Effective control of Service User financials and house budgets
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Fostering of a positive environment in which Service Users and staff actively engage
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Establishing and ensuring regular conduct of open and transparent two-way communication with Service Users and staff
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Maintaining the cleanliness, quality, security and safety
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Provision of management and supervision to subordinate staff
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Respond to emergencies and provide guidance and support to subordinate staff
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Actively engaging in performance and discipline management to maximise staff performance and assure compliance with company procedures
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Conducting of staff training needs analysis and the co-ordination and delivery of training to maximise staff competence
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Developing and implementing of staff-rotas ensuring that appropriate staff cover is available to Service Users
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Successfully achieving the individual objectives set by the company
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Accomplishing self-audits and pro-actively engage in external compliance audits
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Enhancing current operations through continuous improvement
Generic Duties: In addition to specific responsibilities, the TL also be responsible for ensuring:
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the maintenance of confidentiality of all information unless otherwise permitted by management
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full compliance with company’s vision, values, policies and procedures
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compliance with legislation and GSCC Code of Conduct as reflected in company procedures
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undergo training and professional development as directed by the company
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work in a manner that promotes team work and a collegial environment
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active and positive promotion of the company’s image and brand
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other duties that may be assigned by management
Qualifications: The following qualification, skills and experience are required for this role:
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Preference for RMN grade3/4 and NVQ Level 3 or equivalent in Health and Social Care with a minimum of two years experience of care-working within a supported living environment. And working towards QCF/NVQ Level 4 LMA.
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Strong living skills that can be transferred to service users i.e. all daily living skills etc.
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Competence in the use of Microsoft Office and Internet applications
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Strong English spoken, listening and written communication skills
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Full driving licence and use of own car for general business use
