Qualifications & Skills Required: Education: Grade 12 (Matric) essential; additional qualification an advantage. Experience: Previous customer service experience required; administrative experience is an advantage. Technical Skills: Proficient in basic Excel, Word, and computer literacy. Additional language skills are a plus. Communication Skills: Excellent verbal and written English. Strong interpersonal and relationship-building skills. Ability to adapt and manage time effectively. Detail-oriented with excellent time management and organizational skills. Dependable, conscientious, and emotionally mature. Strong problem-solving and analytical abilities. Ability to work under pressure and maintain stress tolerance. Customer-focused with a team player mentality.
